Lead Clinic Receptionist
About The Position
Serves as the lead for front office operations, providing guidance and support to reception staff while ensuring a high standard of patient service and efficient clinic workflow. Receives, greets, and directs patients, visitors, and hospital personnel in a professional and courteous manner, setting the tone for the clinic’s patient experience. Oversees and performs patient registration and admitting processes, interviewing patients/guardians to accurately obtain, verify, and document required information in the electronic medical record. Ensures accuracy, compliance, and consistency in front desk procedures and documentation. Demonstrates the mission of HRMC by displaying REACH, our core value system: Respectful - We value the unique talents, ideas, contributions, and circumstances of each individual. Engaged - We value being active, positive participants at work and in our communities. Available - We value providing local access to care for our communities while being present for each other. Competent - We value knowledgeable, people-centered, innovative, and technology driven teams. Helpful - We value always helping others with kindness and compassion.
Requirements
- High school graduate or GED equivalent. One or two years of college or business school preferred. One year of experience in a hospital or similar medical facility preferred.
- Accurate typing skills equivalent to 40 wpm. Computer experience preferred.
- Visual, auditory, and speech acuity requisite to verbal and written communication with staff, patients, families, physicians, and public.
Benefits
- health insurance
- dental insurance
- vision insurance
- life insurance
- a 401(k) retirement plan
- sick leave
- paid time off
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
