Lead Client Support Specialist

Safe Harbor•Greenville, SC

25d•$20•Onsite

About The Position

The Lead Client Support Specialist (Lead CSS) provides on-site leadership, mentorship, and quality assurance for Client Support Specialists (CSS). This position ensures consistency in trauma-informed care, documentation accuracy, and adherence to Safe Harbor’s Shelter Operations and Client Support (SOCS) standards. The Lead CSS models professionalism, reinforces structure, and promotes accountability among staff while supporting a safe, clean, and healing-oriented environment for clients. This role balances direct service, supervision, and operations oversight — supporting daily shelter flow, peer mentorship, and team coordination to maintain high standards of care.

Requirements

High school diploma or GED required; college coursework or degree preferred.
1+ years of supervisory or residential shelter experience preferred.
Demonstrated knowledge of trauma-informed care, communal living structure, and client-centered communication.
Strong leadership, organization, and follow-through skills.
Proficient in Microsoft Teams, Outlook, Word, Excel, and agency documentation systems.
Ability to de-escalate conflicts and maintain calm in crisis situations.
Valid driver’s license and reliable transportation required.
Ability to lift and transport supplies, walk stairs, and engage in hands-on facility tasks.
Must uphold strict confidentiality and professional ethics in all client, staff, and program interactions.
Participate in all required meetings, trainings, and performance reviews.
Demonstrate Safe Harbor’s core values of dignity, safety, healing, and empowerment in all actions and decisions.
Performs other duties or provides assistance as assigned to maintain safety, structure, and support across shelter locations.