Lead, Client Success

Element Fleet Management • Minneapolis, MN

37d

About The Position

We’re looking for a passionate and dedicated individual to join our team as a Client Lead, Client Success. In this role, you will be responsible for providing account support to drive the achievement of customer retention, penetration and growth goals. You will also build and maintain relationships with clients through added value in the form of proactive consultation on customer needs, customer education and analysis on products and services, recommending cost savings solutions, and managing processes to optimize the productivity assigned accounts.

Requirements

• BS or BA in business or related field required. Equivalent experience may be considered in lieu of a BS/BA degree
• 5-7 years relevant customer service or client account management experience, preferably in a B2B service environment
• Proficiency in various MS Office software applications, including Word, Excel, PowerPoint
• Occasional business travel (10% or less) required

Nice To Haves

• Project Management experiences is preferred

Responsibilities

• Proactively consult on client needs, goals and objectives, and shares best practices to optimize the productivity of assigned clients
• Develop client-specific cost savings recommendations and demonstrate an understanding of client business objectives by translating them into solutions
• Apply comprehensive knowledge of Element’s products and services to guide account support for assigned clients and aligned Client Success team, and drive achievement of client retention, penetration, and growth goals
• Provide day-to-day oversight of aligned Partners, Client Success and portfolios to ensure client expectations, and internal metrics, are being met
• Build and enhance relationships with clients for aligned portfolio by proactively consulting on client needs, and providing necessary training, as needed
• Take ownership of escalated issues by applying critical thinking and problem-solving/root cause analysis to identify and implement solutions
• Utilize independent judgement and discretion when working with clients to recognize needs and advise them on improvement opportunities
• Develop, maintain, and engage a network of internal resources across functions while representing the “voice of the client” and becoming an advocate for them.

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees