Lead Client Solutions Tech Coordinator - Work Unit Only Posting

Mayo Clinic • Rochester, MN

9d

About The Position

Responsible for providing high quality customer service in multi-site enterprise that continues to evolve in complexity. This position works closely with the leadership team and assists with oversight of work processes and work groups within the department. Responsible for communications between the management team and the staff. Leads team building efforts and fosters an open and creative environment. Requires critical thinking for resolutions of technical and personnel issues that surface in daily operations. Communicates effectively via phone, email, web, chat, fax, or mail. Manages communication escalations. Assists in resolving a wide assortment of hardware/software technical problems and coordinates problem resolutions to include off hours, weekends, and holidays. Effectively manages ambiguous situations and determines appropriate course of action. Serves as a subject matter expert of workflows and computer programs used daily by client solution technical coordinators. Facilitates the onboarding of new employees including training, mentoring, coaching and development. Provides guidance to set up computer systems and requests computer access for new employees as needed. Takes initiative to make recommendations for process improvement. Assists quality specialist with completion of quality reports, metrics, account audits and KPIs. Maintains document control by writing, updating, and retiring SOPs as needed. Collaborates with leadership team to provide input for monthly and annual performance review of client solution technical coordinators. Completes projects as assigned by leadership.
This position is not eligible for visa sponsorship. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program

Responsibilities

• Provide high quality customer service
• Assist with oversight of work processes and work groups
• Responsible for communications between the management team and the staff
• Lead team building efforts and fosters an open and creative environment
• Critical thinking for resolutions of technical and personnel issues
• Communicate effectively via phone, email, web, chat, fax, or mail
• Manage communication escalations
• Assist in resolving hardware/software technical problems and coordinates problem resolutions to include off hours, weekends, and holidays
• Effectively manage ambiguous situations and determines appropriate course of action
• Serve as a subject matter expert of workflows and computer programs used daily by client solution technical coordinators
• Facilitate the onboarding of new employees including training, mentoring, coaching and development
• Provide guidance to set up computer systems and requests computer access for new employees as needed
• Take initiative to make recommendations for process improvement
• Assist quality specialist with completion of quality reports, metrics, account audits and KPIs
• Maintain document control by writing, updating, and retiring SOPs as needed
• Collaborate with leadership team to provide input for monthly and annual performance review of client solution technical coordinators
• Complete projects as assigned by leadership

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed