About The Position
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. We are seeking an AI delivery‑driven leader to guide complex, customer‑facing projects from initiation through closure. In this role, you will provide strategic directions across end‑to‑end delivery, act as the primary client partner, and ensure clear, consistent communication up to the leadership level. You will work closely with technical, product, and AI/GenAI stakeholders to drive roadmap alignment, support go‑to‑market readiness, and proactively manage risks, dependencies, and escalations. The ideal candidate brings strong leadership presence, proven experience overseeing multiple concurrent initiatives, and a solution‑oriented mindset that drives team alignment, smooth execution, and measurable customer value.
Requirements
- 8+ years of project management experience leading complex, customer‑facing software delivery projects.
- Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies.
- Experience delivering technical, SaaS, and AI/GenAI projects.
- Strong analytical skills with a track record of managing risks, revenue, and escalations.
- Excellent communication & expectation management
- Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI).
- PMP certification required.
Responsibilities
- Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.
- Manage project plans, schedules, RAID logs, and all core project documentation.
- Provide clear and consistent communication with executive leadership.
- Drive ownership and accountability.
- Manage escalations with professionalism and urgency.
- Guide teams through the project lifecycle.
- Mentor project managers and help advance best‑practices across the PMO.
- Navigate shifting priorities and adjust project approaches meet evolving business and customer needs.
Benefits
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
- As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
- If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
