Lead Client Service Monitor

Hope The Mission•Veterans Administration, CA

4d•Onsite

About The Position

Working under the supervision of the Tiny Homes Manager, the Client Services Monitor fulfills the mission of the Hope of Valley Rescue Mission by successfully providing supervision and support to the residents of the Tiny Homes Program.

Requirements

Understand and support the mission statement of Hope of the Valley Rescue Mission
High school diploma or GED
1-2 years experience working with the homeless or similar population preferred
Must possess solid proficiency of Microsoft Office Suite
Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
Must possess excellent problem-solving skills
Ability to interact with others professionally
Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
Valid CPR/First Aid certification or ability to obtain within 30 days of hire
Must be TB-cleared prior to hiring
A criminal background check is required
A drug-test is required
A CA driver's license is required or valid for of identification is required

Nice To Haves

Knowledge of Housing First, Harm Reduction, and Trauma Informed principles preferred

Responsibilities

Ensure the safety of participants and guests by providing on-site participant supervision
Ensure participant compliance with program rules, policies, and procedures
Distribution of necessary supplies including handing out bedding, clothing and hygiene items as needed
Assist with sanitation of participant belongings in hot box and new bed assignment upon intake
Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
Work in partnership with on-site security
Conduct daily wellness checks to screen participants for COVID symptoms and ensure their wellbeing
Respond to emergency situations as appropriate
Request emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
Complete written reports and incident logs of daily activities
Answer telephone and take messages for participants and staff
Resolve participant issues as needed using de-escalation and crisis intervention techniques to help participants work through conflict
Assist with the serving of daily meals
Replenish supplies in the restrooms, offices and dining area.
Assist with maintenance of resident laundry schedule
Ensure participants are following proper hygiene practices
Work with participants to improve their independent living skills
Ensure general cleanliness and maintenance of the facility including, but not limited to: cleaning and sanitizing offices, restrooms, hygiene trailers, living spaces, tiny home units, sweeping, mopping, vacuuming and other janitorial services. Clean and disinfect restrooms and showers after each use, without exception