Lead Client Service Monitor

Hope The Mission • Lancaster, CA

436d • $43,680 - $43,680

About The Position

The Lead Client Service Monitor at Hope The Mission plays a crucial role in supporting the residents of the Tiny Homes Program. This position involves supervising participants, ensuring their safety, and providing necessary assistance while upholding the organization's mission to combat poverty, hunger, and homelessness. The role requires strong communication skills, problem-solving abilities, and a commitment to professional development.

Requirements

• High school diploma or GED.
• 1-2 years experience working with the homeless or similar population preferred.
• Solid proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Basic grammar and spelling skills.
• Initiative, adaptability, and responsibility to work with minimum supervision.
• Excellent problem-solving skills.
• Ability to interact with others professionally.
• Valid CPR/First Aid certification or ability to obtain within 30 days of hire.
• TB clearance prior to hiring.
• A valid CA driver's license is required.

Nice To Haves

• Knowledge of Housing First, Harm Reduction, and Trauma Informed principles preferred.
• Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness.

Responsibilities

• Ensure the safety of participants and guests by providing on-site participant supervision.
• Ensure participant compliance with program rules, policies, and procedures.
• Distribute necessary supplies including bedding, clothing, and hygiene items as needed.
• Assist with sanitation of participant belongings and new bed assignments upon intake.
• Watch for and report suspicious or unusual activity to the appropriate authorities.
• Conduct daily wellness checks to screen participants for COVID symptoms.
• Respond to emergency situations as appropriate and request emergency services personnel when needed.
• Complete written reports and incident logs of daily activities.
• Resolve participant issues using de-escalation and crisis intervention techniques.
• Assist with the serving of daily meals and replenish supplies in restrooms and dining areas.
• Ensure general cleanliness and maintenance of the facility.

Benefits

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid holidays
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED