Lead Client Integration Engineer

Publicis Groupe • Chicago, IL

91d • $91,500 - $152,500

About The Position

The Team Lead drives complex client initiatives across onboarding, campaign execution, and long-term optimization, while managing and mentoring a team of Client Integrations Engineers. This role leads cross-functionally to deliver scalable solutions that align with client marketing goals and Epsilon's platform capabilities. The Team Lead is accountable for delivering unparalleled customer service to both clients and internal stakeholders. The role blends engineering, consulting, and leadership — solving high-impact technical challenges, guiding team execution, and contributing to strategic initiatives that advance Epsilon's mission to connect data with outcomes. It reflects Epsilon's core values of accountability, curiosity, and partnership. This is a hands-on leadership role. Team Leads engage directly with clients and internal stakeholders from day one, driving outcomes across the client lifecycle while shaping how teams operate through process improvements and platform innovation.

Requirements

• Proven ability to manage and mentor direct reports while maintaining technical excellence.
• Strong leadership and communication skills; able to set standards and guide cross-functional collaboration.
• Deep understanding of web technologies, SQL, and JavaScript with ability to direct technical strategy.
• Experience advising clients and internal teams on platform features and campaign setup.
• Familiarity with scripting and automation tools to support team efficiency.
• Background in digital marketing and consulting, with a focus on scalable client solutions.
• 7+ years of experience in a Technical Role.
• 5+ years of experience in digital marketing technology.
• 3+ years leadership experience.
• Bachelor's degree in computer science, MIS or related field, or equivalent experience.

Responsibilities

• Manage and mentor multiple direct reports, ensuring quality and efficiency of output while serving as the primary point of escalation.
• Set team standards for client support, technical excellence, and cross-functional service.
• Act as the technical subject matter expert and client liaison, collaborating with internal teams to drive execution and delivery of key initiatives.
• Identify and lead enhancement opportunities that support client marketing goals and anticipate future needs.
• Integrate marketers into the Epsilon system by designing, developing, and testing technical solutions; maintain client-specific codebases for campaigns.
• Direct the team in developing strategic solutions for client marketing needs.
• Advise account teams and clients on platform features and campaign setup options.
• Provide relevant, timely, and concise updates to senior leadership.
• Build product knowledge to understand and communicate revenue impact of configuration options.

Benefits

• Flexible time off (FTO), 15 paid holidays.
• Paid sick time.
• Parental/new child leave.
• Childcare & elder care assistance.
• Adoption assistance.
• Comprehensive health coverage.
• 401(k).
• Tuition assistance.
• Commuter benefits.
• Professional development.
• Employee recognition.
• Charitable donation matching.
• Health coaching and counseling.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree