Lead Client Advisor (Miami, FL USA)

Ferrari•Miami, FL

2d•Onsite

About The Position

If you’re passionate about being a part of the new and the next and creating the fabric of a brand’s culture, this is the place for you. Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”. In order to strengthen our Ferrari Lifestyle team we are looking to hire a Lead Client Advisor, based in Miami, FL boutique. As a Ferrari Lifestyle Lead Client Advisor, you will be hyper-focused on building and establishing Ferrari Lifestyle as a fashion icon in your individual market and country. You will assist the Store Director and Associate Store Director in creating a culture of clienteling and client evolution in your boutique through your team and their development.You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Lead Client Advisor, you will be a role model for the team and drive results through your personal success whilst supervising, training and developing Client Advisors. A Lead Client Advisor at Ferrari Lifestyle is excited and expected to showcase their individual skillset to be a top performer through building strong client relationships, but is also eager to learn stronger business acumen, diplomatically support and encourage their team, and make Luxury Retail a career.

Requirements

Bachelor’s degree in related field preferred but not required.
Minimum 3 years retail experience with at least 2 years of retail management within luxury segment.
Extremely strong communication skills (verbal and written).
Ability to meaningfully interact with HQ points of contact.
Ability to multi-task in a dynamic, ever changing environment.
Keen sense of current fashion trends and fashion sensibility within luxury segment.

Nice To Haves

Experience working with international brands is a plus.

Responsibilities

Partner with Associate Store Director and Store Director on strategies to meet and/or exceed store sales targets
Track, monitor, and communicate business results to both store team and corporate partners
Ensure an elevated level of sales and service is practiced by all associates; lead by example using your history of outstanding performance, customer service and selling skills
Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
Ensure all sales-related policies and procedures are maintained
Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
Maintain a keen interest in the fashion industry and market trends
Search and discover new opportunities to drive sales through events, activations and collaborations with Fashion outlets, personal and private stylists, and other external potential partnerships
Lead by example and put the Client Experience at the forefront of all activities and priorities, while simultaneously supporting the team
Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion. Must maintain an 85% grading.
Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in-store activations
Ensure all associates provide the highest level of customer service
Provide feedback and direction for all clientele efforts of store team.
Build and maintain repeat clientele by assisting staff with utilizing CRM tools
Support Management in resolving all customer service issues quickly and effectively
Proactively manage customer requests through ecommerce platform in a timely manner
Support Associate Director and Director with store processes for areas of risk management, physical security, store cash controls, and inventory management
Support Associate Director and Director with staff training in all areas of appropriate register usage and maintenance
Understand and properly execute all management register functions pertaining to your role
Support Associate Director and Director with managing Annual Inventory and Monthly Cycle Count requirements
Understand, train and execute cash control procedures including: bank deposits, safe funds, petty cash
Direct the implementation and maintenance of all merchandising/ visual directives
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Ensure deliveries are properly processed in a timely manner
Identify and communicate product concerns in a timely manner to corporate partners
Communicate inventory needs to support the business goal to corporate partners
Support Associate Director and Director with recruitment, training and development of staff
Support Associate Director and Director to continually evaluate the performance of each associate and provide constant feedback to ensure results and development
Support and provide follow-up for all training programs, seminars etc.
Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times