Lead Clerk

WinCo Foods•Wenatchee, WA

2d•Onsite

About The Position

Join WinCo Foods, a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. WinCo is the second largest Employee-Owned company in the United States, with more than 500 millionaire employee-owners in its Employee Stock Ownership Plan (ESOP). The company aims to improve the lives of customers and employee owners by offering the lowest possible prices. Benefits include top-tier medical plans and tuition support. This role involves assisting management with store operations by performing clerk duties in the designated department (grocery or freight), leading by example, and supporting the department manager. The Lead Clerk will handle customer questions and complaints professionally, ensuring fast, friendly service, and will also perform duties of a grocery clerk, cashier, and/or freight stocker, while assisting assigned employees with their tasks, including break and lunch notifications.

Requirements

Communicate clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others.
Provide leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers.
Apply clear understanding of overall company practices, including in-depth knowledge of polices/procedures, in order to effectively judge and react to customer activity.
Demonstrate initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
Conduct visual inspections, reading reports, computer printouts, register and computer screens, etc.
Perform basic math (add, subtract, multiply and divide) and compute weights and measures.
Perform primary duties efficiently and accurately with honesty and integrity.
Consistently provide world class customer service to internal and external customers.
Work varied shifts in a 24/7 operation; including night, weekends and holidays.
Perform all duties described in the appropriate department specific job description (grocery clerk, cashier and/or freight stocker).
Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent.
Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.
Properly handle food products per State and County laws, and WinCo standards.
Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.
Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
Understand state & federal regulations if certification is needed.
Perform primary duties efficiently and accurately.
Must be at least 21 years old.
Food Handlers Certification (Per State Laws).
High School Diploma or equivalent.

Responsibilities

Seek opportunities to welcome, engage, serve and thank customers.
Maintain and encourage an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
Provide customer service by performing the duties of a clerk in the designated department (grocery or freight).
Perform a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have.
Continuously monitor area activities, including customer traffic flow, coverage of checkout lanes, etc.
Maintain cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and clean work area by mopping, sweeping, taking out garbage, etc.
Ensure the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
Monitor arrivals, breaks, lunches and departures of employees in area of responsibility.
Communicate with immediate supervisor regularly.
Assist immediate supervisor as needed or directed.
Assist clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
May monitor cashier money handling procedures and assist with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.).
May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed.
Maintain a constant awareness of customer and employee safety.
Stock and rotate merchandise in any area of the store as needed.
Perform other duties as assigned or needed.