Lead Clerk - Oregon

WinCo Foods-posted 3 months ago
Entry Level
Hillsboro, OR
Food and Beverage Retailers
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Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

  • Assist management with the operations of the store by performing clerk duties in the designated department (grocery or freight).
  • Lead by example and assist the department manager in general department operations as directed.
  • Answer customer questions and complaints in a professional manner.
  • Ensure all customers receive fast, friendly service.
  • Perform the duties of a grocery clerk, cashier and/or freight stocker.
  • Notify employees of their breaks and lunches.
  • Seek opportunities to welcome, engage, serve and thank customers.
  • Maintain and encourage an atmosphere of friendly, enthusiastic customer service.
  • Handle customer complaints and requests, approve checks, sell gift certificates, issue refunds, and answer customer questions.
  • Monitor area activities, including customer traffic flow and coverage of checkout lanes.
  • Maintain cleanliness and eye-appeal of work area, storage area, equipment and retail displays.
  • Ensure the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
  • Monitor arrivals, breaks, lunches and departures of employees in area of responsibility.
  • Communicate with immediate supervisor regularly.
  • Assist clerks by providing direction and leadership, demonstrating and performing clerk responsibilities.
  • Monitor cashier money handling procedures and assist with scan system procedures.
  • Stock and rotate merchandise in any area of the store as needed.
  • High School Diploma or equivalent.
  • Excellent verbal, written and inter-personal communication skills.
  • Ability to establish and maintain a good rapport with co-workers, supervisors, vendors, customers and others.
  • Experience in providing leadership and maintaining composure in difficult situations.
  • Understanding of overall company practices and policies/procedures.
  • Demonstrated initiative and self-direction to perform a variety of simultaneous skills.
  • Ability to conduct visual inspections and read reports, computer printouts, register and computer screens.
  • Basic math skills (add, subtract, multiply and divide) and compute weights and measures.
  • Ability to perform primary duties efficiently and accurately with honesty and integrity.
  • Ability to work any scheduled work shifts including evenings, graveyard, overnight, weekends and holidays.
  • Properly use cleaning chemicals in accordance with manufacturer's guidelines.
  • Properly handle food products per State and County laws, and WinCo standards.
  • Physical ability to reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs frequently.
  • Ability to stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
  • Food Handlers Certification (Per State Laws).
  • Top-tier medical plans.
  • Tuition support.
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