Lead Clerk - Montana

WinCo Foods • Bozeman, MT

83d • $17 - $25

About The Position

Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Requirements

• High School Diploma or equivalent.
• Communicating clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills.
• Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers.
• Applying clear understanding of overall company practices, including in-depth knowledge of policies/procedures.
• Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
• Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.
• Perform basic math (add, subtract, multiply and divide) and compute weights and measures.
• Perform primary duties efficiently and accurately with honesty and integrity.

Nice To Haves

• Ability to consistently provide friendly, courteous service to internal and external customers.
• Ability to work any scheduled work shifts including evenings, graveyard, overnight, weekends and holidays as scheduled or required.
• Understanding overall company practices through previous experience in designated department (grocery or freight) or equivalent.
• Properly using cleaning chemicals in accordance with manufacturer’s guidelines and instructions.
• Properly handling food products per State and County laws, and WinCo standards.
• Reaching, lifting and maneuvering objects of varying dimensions and weights up to 50 lbs. frequently.
• Standing for long periods of time, walking and moving rapidly, bending, stooping, twisting and turning frequently.
• Performing duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
• Understanding state & federal regulations if certification is needed.

Responsibilities

• Seeks opportunities to welcome, engage, serve and thank customers.
• Maintains and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
• Provides customer service by performing the duties of a clerk in the designated department (grocery or freight).
• Performs a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have.
• Continuously monitors area activities, including customer traffic flow, coverage of checkout lanes, etc.
• Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc.
• Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
• Monitors arrivals, breaks, lunches and departures of employees in area of responsibility.
• Communicates with immediate supervisor regularly.
• Assists immediate supervisor as needed or directed.
• Assists clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
• May monitor cashier money handling procedures and assists with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.).
• May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed.
• Maintains a constant awareness of customer and employee safety.
• Stocks and rotates merchandise in any area of the store as needed.
• Performs other duties as assigned or needed.

Benefits

• Top-tier medical plans.
• Tuition support.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees