Lead, Clerical - Voorhees, NJ

QualDerm Partners•Voorhees Township, NJ

About The Position

QualDerm Partners is seeking a dedicated Lead, Clerical to join our dynamic team in Voorhees, NJ. At QualDerm Partners, we’re committed to being the nation’s premier source for comprehensive skin and aesthetics wellness. Our mission is to support patients’ lifetime wellness journeys with unmatched care across dermatology, skin cancer treatment, cosmetics, and plastic surgery. Purpose: The Lead, Clerical serves patients and visitors by answering phones, assisting patients with registration and intake, scheduling appointments and serving as a resource for other Front Office staff members.

Requirements

High school graduate or GED.
Minimum of two years of medical experience working in a physician’s office, preferably with front desk, or equivalent combination of training and experience preferred.
Excellent verbal and written communication skills

Nice To Haves

Team lead experience preferred

Responsibilities

Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries. This employee will also assist front office or clinical area (if licensed) as needed.
Assists Manager with driving volumes and ensuring that all available appointments are filled for each provider
Assists Manager with goals and objectives to minimize patient no shows
Assists Manager with human resource issues related to all employees, i.e., corrective action, employee grievances, etc.
Assists Manager with any operational items or issues that may arise in the practice
Ensures that the clinic has adequate coverage for employee absences, tardies or PTO
Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.
Reviews Practice Management System for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System using proper English grammar, spelling, and syntax.
Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payer type. Verifies if prior authorization from insurance is required; notifies Business Office, if required.
Will work with Manager and Director on any facility needs, maintenance, equipment and other operational issues that may arise
Will assist Manager with timekeeping in payroll system
Protects patients’ rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures, and reports changes as needed.
Routinely demonstrates superior customer service skills.
Answers the telephone in a timely and polite manner.
Communicates with customers in a courteous, professional, cooperative and mature manner.

Benefits

Competitive Pay – Attractive compensation to reward your hard work
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
Exclusive Employee Discounts – Save on products and services with special discounts just for you
Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team