Lead Claims Trainer (Remote)

Jobgether

1d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Claims Specialist - REMOTE. This role plays a critical part in elevating the customer experience in the insurance sector, focusing on continuous improvement of our training programs. You'll be responsible for equipping claims adjusters with the necessary skills and tools to make well-informed decisions. As part of a tech-savvy team, your efforts will directly influence the overall effectiveness of our claims handling process. This role is ideal for someone passionate about training, technology, and fostering a supportive work environment. If you're looking to contribute to a progressive training program and ensure excellence in service, we want to hear from you.

Requirements

• Minimum of 5 years in a property and casualty insurance claims environment.
• Expert knowledge of claims lifecycle and best practices in personal lines insurance.
• Experience in instructional design or training roles within the insurance industry.
• Strong communication and presentation skills, both virtual and in-person.
• Ability to analyze data to assess training needs and effectiveness.
• Proficient with Learning Management Systems and Microsoft/Google products.
• Adaptable and comfortable with frequent changes in a fast-paced environment.

Responsibilities

• Design comprehensive training programs and materials for new hires and existing employees.
• Utilize instructional design methodologies to create engaging and effective learning solutions.
• Collaborate with stakeholders to ensure training content aligns with best practices and policies.
• Manage and update the claims training library and learning management system content.
• Deliver high-quality training sessions, including role-playing and practical application exercises.
• Conduct training needs assessments to identify skill gaps and measure training effectiveness.
• Provide ongoing coaching and feedback during the onboarding process.

Benefits

• Remote-First Culture supporting flexible work arrangements.
• Competitive Salary & Equity opportunities.
• Comprehensive Medical, Dental, and Vision plans.
• 401K Company Contribution with no employee match required.
• Work-from-home stipend to enhance your workplace setup.
• Annual Professional Development fund of $2,000 for each employee.
• Monthly well-being allowance to invest in personal health.
• Paid Volunteer Service hours for community engagement.
• Referral program with rewards for successful hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed