Lead, Change Management

Navitus Health Solutions, LLC

101d•Remote

About The Position

Due to growth, we are adding a Lead, Change Management to our team! The Change Management Lead is responsible for driving the successful adoption and implementation of high-impact initiatives and changes related by applying structured change management methodologies to organizational PMO projects. This role partners with project teams, business leaders, and stakeholders to ensure readiness, minimize resistance, and enable smooth transitions for impacted associates. The Lead will collaborate closely with cross-functional project teams to ensure stakeholders are aligned, risks are mitigated, and targeted outcomes are achieved and sustained. In addition to leading change management efforts, the Lead will advance project and portfolio governance within the corporate PMO standards and protocols within the scope of change management. The Lead will enhance governance frameworks, processes, and tools to promote consistency, transparency, and accountability across the project portfolios. This position plays a critical role in enabling successful adoption of project specific change initiatives by developing and executing change strategies that align with the project goals. The Lead will ensure that change efforts follow corporate standards and are effectively communicated, supported and sustained. Is this you? Find out more below!

Requirements

Bachelor’s degree in Business, Communication, Organizational Development, or related field of study or equivalent work experience required.
5+ years’ experience in change management, organizational development, or project management required.
Demonstrated experience leading successful change management efforts of high-impact initiatives and projects required.
Proficiency with change toolsets (stakeholder mapping, impact/readiness assessment, learning design) and productivity/analytics tools.
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Nice To Haves

Certification in Change Management (AIM, Prosci, ACMP) preferred.
Experience building change management capabilities from the ground up highly preferred.
Experience in large-scale technology or process implementations preferred.
Experience in Healthcare or specialty pharmacy operations preferred.

Responsibilities

Leads, develops and implements change management strategies and plans for assigned projects including the design of processes, standards, template, and best practices.
Conducts change impact assessments and readiness evaluations for assigned projects.
Identifies key stakeholders and creates engagement strategies to build buy in to ensure success of assigned projects.
Facilitates feedback loops and address concerns proactively and engages project subject matter experts and leadership as needed.
Designs and delivers targeted communication plans in accordance with corporate communications, leadership and project team leads to support change initiatives.
Leads the execution of change management activities in partnership with project teams, ensuring plans are implemented effectively and consistently across initiatives.
Partners with project teams to actively drive change management deliverables within project plan scope, including communications, training, stakeholder engagement, and sustainment strategies.
Collaborates with Learning & Development to create training materials and session needs to bridge knowledge and skill gaps to increase the success of changing requirements.
Identify potential change resistance and develop mitigation tactics and coordinate with leadership to deploy.
Builds and maintains relationships with key project stakeholders to ensure alignment, ownership, and engagement throughout the change lifecycle of each assigned project.
Supports alignment and adoption of governance standards within the scope of change management across strategic project initiatives, in partnership with PMO leadership and cross-functional teams.
Support managers and supervisors in coaching associates through change.
Tracks adoption metrics and provides regular status updates for project leadership.
Utilizes data and feedback to make recommendations and adjustments in the execution of the projects.
Other duties as assigned