Lead Certified Medical Assistant- Urgent Care @ Powder Springs

5000 Wellstar Medical Group, LLC

7d•Onsite

About The Position

The Lead Medical Assistant Urgent Care Cert WMG functions under the direction of the Physician, Clinical Lead, Clinical Nurse Supervisor, Nurse Supervisor and/or Practice Manager. Demonstrates competency and skills to serve patients of all ages within the medical assistant scope including but not limited to defined scope of radiology and laboratory functions. Proficient in instructing and/or mentoring other team members in these competencies and skills. Serves as a liaison between other Medical Assistant Urgent Care Cert WMG team members and individuals in Clinical Services who oversee Radiology and Laboratory functions. Collaborates with team members and Practice Manager to ensure appropriate rotation of other Medical Assistant Urgent Care Cert WMG team members so that knowledge and skills can be maintained. Recognizes patient's needs and symptoms in advance. Provides care for the patient under the physician's direction. Includes preparing patient for exams, assisting during treatments, coordinating tests and follow-up care and recording treatment in the medical record. Assists with explaining patient instructions to the patient/family. Demonstrates competency and skills to serve patients of all ages including neonate, infant, child, adolescent, adult and geriatric populations. Performs other duties as necessary related to front office registration, laboratory testing, and radiology functions within a specialty setting.

Requirements

High School Diploma General or GED General or Other / Certificate Medical Assisting
BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
CMA - Cert Medical Assistant or MEDCA - Certified Clinical & Administrative Medical Assistant or NCMA - National Certified Medical Assistant or RMA - Registered Medical Assistant or CCMA - Certified Clinical Medical Assistant
Must have successfully passed a Medical Assistant credentialing body examination (AAMA, AMT, NHA, or NCCT) with current and maintained Medical Assistant Credential. Upon Hire Required and
Must complete the required OSHA training course for operators of radiology equipment Upon Hire Required
Minimum 1 year experience as a Medical Assistant Required and
Specific experience in practice specialty Required
Must have knowledge of health care and medical procedures, interpersonal/human relations skills, attentiveness to detail, interact positively with other team members, providers, and patients.
Able to serve as a mentor to other team members in a collaborative, supportive manner.
Must be organized and attentive to detail with a desire for continual self-improvement.
Must be able to work quickly and efficiently to assure patient comfort and satisfaction.
Able to communicate and understand verbal and written English language, optimize the use of technology to support clinical care and holds basic computer skills.
The employee should also be able to adhere to the WellStar Credo and Code of Conduct.

Nice To Haves

Work experience in a practice setting Preferred
Radiology experience Preferred

Responsibilities

Register patient upon entrance to facility
Perform all necessary registration operations
Prepare equipment and rooms and aid physician with treatment of patients
Perform vitals and other duties to prep patients
Rotate among various clinical and non-clinical service areas such as lab, x-ray, and front office
Maintain safety needs of the patient
Cross train other team members
Assists with staff recruitment and coordinates orientation plan with Practice Manager and with Clinical Services provides timely feedback to team member and to leadership on strengths and opportunities of team member.
Ensures appropriate rotation of team members in coordination with Practice Manager to maintain skill set of MA team members.
Serves as a preceptor and/or mentor for other Medical Assistants in collaboration with Clinical Services for identified areas of opportunity with MA team members.
Serves as a liaison between MA team members and Clinical Services leadership in the areas of Radiology and Laboratory, ensuring that frontline questions are handled and escalated then as appropriate.
Perform radiographic and other diagnostic imaging procedures to assist clinical team and physicians in treatment of the patients.
Prepare and position the patients for imaging procedures ensuring all proper techniques including radiation protection.
Obtain optimum views as ordered by the physician.
Process images and review for proper identification and quality control.
Cross train other team members.
Complete and maintain logs, reports, and documentation.
Properly start lab equipment daily and maintain daily logs and documentation requested.
Perform laboratory tests according to orders and instructions.
Draw blood samples from patients and perform Point of Care testing.
Order and stock supplies weekly.
Perform daily quality control and cleaning procedures according to guidelines.
Cross train other team members.
Provides relationship-based patient centered care that is consistent with population specific characteristics (e.g. age, gender, disease, etc.) in a manner that adapts service delivery to reflect an understanding of cultural diversity.
Always partners with the patient and significant others and/or family (as appropriate) using such appropriate method for setting and purpose (e.g. Huddles; interdisciplinary rounds; just in time and explanation of physicians instructions); keeping the patient at ease in the physicians office and making the patients goals the focus of the plan of care.
Practices using current clinical practice standards.
Coordinates the delivery and documentation of safe quality patient care that promotes the professional care delivery model. This includes but is not limited to diverse and inclusive interdisciplinary communication methods (huddles, interdisciplinary rounds); completion of timely documentation and promotion of a respectful, inclusive clinical environment.
Demonstrates teamwork and collaboration by practicing in a manner that is fiscally responsible and promotes the recruitment and retention of all healthcare team members.
Completes all initial and ongoing professional competency assessment, required mandatory education, and population specific education.
May be asked to serve as a preceptor for onboarding Medical Assistants/students and is an exemplary role model for all staff or students for all disciplines to ensure that there is a current and future qualified workforce; modeling professionalism and creating a healthy work environment.
Promotes Evidence based practice, regarding safe, quality patient care. Participates in activities such as value analysis as part of the decision-making process in evaluating patient care products.
Upholds all health care system/organizational policies and procedures and clinical competencies put forth by this job description and professional association including legal, regulatory and accreditation requirements and standards ensuring by way of example, such goals as TJC Patient Safety Goals and WellStar Health Systems safety absolutes. May serve as practice Safety Coach.
Participates in data collection. Poses relevant clinical questions to advance evidence-based practice. Consults appropriate experts and uses appropriate resources and evidence to address practice questions.
Proactively plans for the care of patients across the care continuum during giving direct patient care.
Participates in the development of protocols and procedures when called upon or through self- initiation in collaboration with care managers and other members of the health care team to achieve best practice outcomes (i.e., relevant patient populations).
Supports efficient and effective use of human and material resources.
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.