Lead Certified Medical Assistant Worcester

UnitedHealth Group • Worcester, MA

101d • $20 - $35 • Onsite

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Position in this function assists Supervisor with oversight of a team of Medical Assistants. Coordinates work schedules and assignments based on the needs of the department. Identifies and addresses gaps in performance and provides performance feedback through routine coaching sessions in collaboration with MA Supervisor. Works as a member of the team to ensure target metrics for the department are met. Provides feedback to supervisor or manager for yearly performance reviews and participates in the disciplinary process as directed by supervisor or manager. Provides substantial and valuable feedback in process evaluation and department meetings and huddles. Works to resolve patient and employee complaints by investigation and liaisons with other resources and departments to ensure resolution. Performs medical assistant duties in addition to overseeing the team.

Requirements

• High school diploma or equivalent
• Successful completion of medical assistant school/program or equivalency exam
• Medical Assistant Certification
• Successful completion of Basic Life Support (BLS-CPR) or completed within 90 days of the date of hire for positions in direct patient care areas
• Knowledge of office and laboratory procedures
• Knowledge of a variety of software applications such as Microsoft Outlook, Word, etc.
• Proven ability to demonstrate leadership, task delegation, and work coordination of a team
• Proven ability to think critically and exercise sound judgment and manage multiple priorities and deadlines
• Proven excellent organizational, communication, and interpersonal skills

Nice To Haves

• 2+ years of experience in an ambulatory care setting

Responsibilities

• Performs all cross-functional duties of a Certified Medical Assistant as required or directed
• Assists manager/supervisor in assuring that assigned employees are provided with appropriate resources, materials, and methods
• Achieves and retains Preceptor status. Provides training and support to all members of the site/department on the procedures and current software.
• Identifies and corrects unsatisfactory conditions that may arise within the scope of the position and notifies the manager/supervisor or others of any discrepancies
• Participates in Medical Assistant interviews and maintains knowledge of behavioral interviewing techniques.
• Builds staff schedules with a working knowledge of the needs of the practice and the allocation of resources to avoid disruptions in service in person or on the telephone
• May update Payroll records through delegate access.
• Relays work instruction from the manager/supervisor.
• Provides manager/supervisor with input into performance evaluations, employee schedules, new hires, etc.
• Participates in a variety of special projects such as reviewing workflows, coverage, etc.
• Partner with MA Supervisor on Practice Health and Safety audits
• Assist preceptor in training new employees.
• Conduct rounding as directed
• Audit exam room expiration dates and weekly logs
• Monitor for problems arising on the floor and provide solutions
• Serves as a role model for other staff members.
• Floats to different sites as required or directed
• Maintains open communication with all members of the healthcare team.
• Participates in staff meetings, gives input and feedback during meetings
• Utilizes patient care equipment appropriately and safely.
• Participates in orientation and staff development activities as requested
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Enhances professional growth and development through educational programs, seminars, etc.
• Performs other similar and related duties as required or directed

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED