Lead Center Administrator

American Family Care Franchise 2001•Altamonte Springs, FL

1d•$55,000 - $70,000

About The Position

To manage operations for an urgent care clinic while supervising the Center Administrators at two other facilities. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. As the Lead Center Administrator, liaison with corporate office, Managing Partner, Providers, Billing Company, Medical Director and Center Administrators.

Requirements

Bachelor’s degree preferred
Previous experience opening new medical practices preferred.
Knowledge of billing and coding required.
A minimum of two year's experience working in a supervisory role in a medical office preferred
Demonstrated skills in written, verbal, and consultative communications
Ability to deliver high levels of customer service and achieve customer satisfaction
Understanding of compliance and regulatory guidelines

Responsibilities

Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
Supervise, evaluate, and execute performance evaluations of non-provider staff
Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
Ensure staff compliance with company policies and procedures and state and federal rules and regulations
Develop policies and procedures and protocols to ensure the smooth and successful operation of the organization
Responsible for the implementation of new services.
Educate providers on billing and coding issues and changes as well as documentation improvements.
Ensure compliance of the clinical team to include quality controls, CLIA, informed consents, and adherence to universal precautions.
Ensure that team member education is current and up to date at all times
Maintain current and accurate listings for the organization to include participating insurance plans, employee rosters, provider rosters, etc.
Ensure that all licenses for the offices, providers and team are current at all times.
Ensure compliance with AHCA including current and accurate manuals in each location.
Keep all practice manuals current and up to date.
Assist in the credentialing of providers as needed.
Lead and organize staff meetings, daily huddles, and in-service programs
Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
Ensure compliance with front office procedures and accuracy of financial transactions
Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
Monitor various key performance indicators and put programs in place for continual improvement
Assist in marketing efforts to grow the business.
Perform billing audits on a monthly basis and monthly chart reviews by Medical Director.