Lead Catastrophe Adjuster

Slide Insurance • Tampa, FL

18h

About The Position

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!
What you will do in this position:
Oversee a pending inventory of catastrophe-related claims of varying degrees of complexity, while adhering to policies, procedures, and best practices.
Evaluate, manage, and negotiate escalated, or disputed CAT claims to an acceptable resolution.
Address and resolve complex or high-value claims by applying expert insights and guidance.
Provide leadership to external resources during specified times of high-volume work to ensure operational efficiency and alignment with company objectives.
Appropriately apply knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines.
Maintain exceptional customer service, especially during high-pressure events, while communicating effectively with clients throughout the claims process.
Thoroughly document all relevant claim information in the electronic claims management system.
Establish appropriate claim reserves according to the guidelines established.
Examine insurance policies, forms, and other records to determine coverage and liability.
Ensure adherence to state statutes, ethical guidelines, and company standards, at all times.
Prepare estimates of damage and loss amounts virtually with the assistance of fact and observation-based reports.
Negotiate and settle claims in accordance with Slide’s practices, guidelines, and industry standards.
Collaborate with external vendors, contractors, and service providers to expedite claim resolution.
Availability to work additional hours during CAT events as business needs arise.
Assist in training for new and existing team members.
Model ethical behavior and execute job responsibilities in accordance with Slide’s core values, ethics, and information protection policies.
Perform other duties, as assigned.

Requirements

• Bachelor’s degree or an equivalent combination of a High School diploma and pertinent work experience required.
• Active Florida 6-20 Resident All Lines Adjuster License required.
• 4+ years of first-party property claims adjusting experience required.
• 2+ years of experience working directly for a carrier required.
• 2+ years of experience in a similar role and experience with all aspects of front-end claim and back-end claim handling including ADR, supplements and litigation required.
• Vendor management and negotiation experience required.
• Advanced knowledge of Florida insurance laws and Florida good faith claims handling experience.
• Exceptional ability to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.
• Strong customer service skills with the ability to successfully resolve customer escalations.
• Strong communication and negotiation skills.
• Excellent interpersonal and critical thinking skills.
• Data-driven, analytical approach necessary.
• Technical savviness.
• Solid working proficiencies of business operations, procedures, and priorities with a strong ability to support change and impart value within an organization.
• Ability to plan, prioritize workload, organize, and coordinate multiple tasks and projects.
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook.
• Desire to live Slide's Core Values.

Nice To Haves

• Leadership experience preferred
• Industry designations or certifications a plus.
• Experience with Guidewire ClaimCenter a plus.
• Xactimate proficiency a plus

Responsibilities

• Oversee a pending inventory of catastrophe-related claims of varying degrees of complexity, while adhering to policies, procedures, and best practices.
• Evaluate, manage, and negotiate escalated, or disputed CAT claims to an acceptable resolution.
• Address and resolve complex or high-value claims by applying expert insights and guidance.
• Provide leadership to external resources during specified times of high-volume work to ensure operational efficiency and alignment with company objectives.
• Appropriately apply knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines.
• Maintain exceptional customer service, especially during high-pressure events, while communicating effectively with clients throughout the claims process.
• Thoroughly document all relevant claim information in the electronic claims management system.
• Establish appropriate claim reserves according to the guidelines established.
• Examine insurance policies, forms, and other records to determine coverage and liability.
• Ensure adherence to state statutes, ethical guidelines, and company standards, at all times.
• Prepare estimates of damage and loss amounts virtually with the assistance of fact and observation-based reports.
• Negotiate and settle claims in accordance with Slide’s practices, guidelines, and industry standards.
• Collaborate with external vendors, contractors, and service providers to expedite claim resolution.
• Availability to work additional hours during CAT events as business needs arise.
• Assist in training for new and existing team members.
• Model ethical behavior and execute job responsibilities in accordance with Slide’s core values, ethics, and information protection policies.
• Perform other duties, as assigned.

Benefits

• The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.
• Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!
• 2023, 2024 & 2025 BEST PLACE TO WORK - Tampa Bay Business Journal
• 2024 & 2025 TOP WORKPLACE - Tampa Bay Times (Local) &
• 2024 TOP WORKPLACE - USA Today (National)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees