Lead Cashier- Gumby's/Geno's

Gumby's LLC•Wheeling, WV

19d

About The Position

Under the direct supervision of the Store Manager, the Lead Cashier position is responsible for ensuring outstanding customer service by all cashiers, ensuring cashiers are suggestive selling, display an outstanding product knowledge, merchandise is replenished on shelves and coolers and various housekeeping matters are completed. The Lead Cashier ensures employees operate the point of sale (POS) register and other related equipment/devices and is also required to operate the POS and other equipment/devices. The Lead Cashier works with the Store Manager to schedule employees to cover the various shifts within operating budgets, manage attendance issues, train new hires and communicate performance issues. The Lead Cashier completes all purchase orders and receives the merchandise utilizing the inventory control system. The position is required to ensure all cashiers tend to the needs of the LVL gamers/patrons and overall Form W-2G compliance. The Lead Cashier directly assists the LVL technicians by emptying the cash out of the slot machines and obtaining the meter readings/printouts prior to the opening of the store. The position is also responsible for ensuring adherence to loss prevention policies, control and safety of company assets and all other company policy/store standards by the store employees.

Requirements

High school diploma or general education degree (GED).
Prior work experience in a retail setting utilizing a point of sale system.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and grammar.

Nice To Haves

Experience with Microsoft Office software products, electronic mail software and internet browser software.

Responsibilities

Responsible for ensuring outstanding customer service by ensuring a customer friendly environment, which includes greeting and acknowledging every customer, suggestive selling, maintaining an organized and clean store and that employees have a solid merchandise product knowledge.
Responsible for ensuring the proper completion of all Point of Sale (POS) transactions, including the proper procedures to accept returned merchandise, void a sales transaction and the proper control of all cash, checks, coupons and credit/debit receipts at the POS register and providing correct change to the customer according to company policies and procedures.
Responsible for ensuring timely safe drops, verifying acceptance of non-counterfeit money, proper acceptance of credit card/debit cards and check acceptance while running the POS register in accordance with established policies and procedures.
Working with the Store Manager, assists in scheduling employees in Paycor to cover the various shifts for the store within operating budgets, schedules to be prepared on a rolling 4 week basis and assists Store Manager in managing all attendance issues, such as call-offs, arrive early, tardy, missed punches, leave late and no shows. Ensure employees are aware of the proper policies for punching in and punching out on the time clock.
Responsible for training new hires and ensuring the new hire training checklist is completed and signed by the new hire. Provide ongoing training to existing employees for all new policies and procedures. Ensuring the store “Procedures” binder is up to-date and all employees know and understand its content.
Responsible to communicate all performance issues, policy and procedure violations to their immediate supervisor for formal counseling.
Responsible to directly assist the LVL technician by removing the cash from the LVL machines prior to opening, obtaining the appropriate meter readings/print outs, completing the “Machine Entry Authorization Log” (MEAL book) in accordance with WV Lottery memorandum/policy and verifying the cash amount removed.
Responsible for ensuring LVL tickets are properly validated, waiting/serving LVL patrons, cleaning of the LVL machines in accordance with appropriate guidelines, stocking/filling the self-serve coolers in the gameroom.
Responsible for ensuring the IRS Form W-2G is completed in accordance with Company guidelines and policies, including maintaining the master control log created by the Corporate office.
Responsible for ensuring the end of shift and/or end of day reporting and paperwork is completed in accordance with company policies and procedures. This closing procedure to include balancing the cash drawer/till, coupons, checks, preparing cash/coin for deposit.
Responsible for ensuring that merchandise on shelves/coolers is replenished in a timely manner, housekeeping matters are attended to, general maintenance and other shift duties are properly completed as assigned.
Responsible for completing purchase orders and receiving merchandise utilizing the inventory control system (CATAPULT) and in accordance with policies and procedures.
Responsible for ensuring timely communication of maintenance issues, incident reports, POS/other equipment issues, ATM, LVL Machines, Smart Safes, and/or Cash Kiosk issues via submitting the appropriate “form” from the Gumby’s website.
Responsible to ensure cashiers provide assistance to the LVL and/or IT technicians in troubleshooting error codes and other maintenance issues in the LVL machines, credit card machines, check processing equipment, ATM’s and Cash Kiosks.
Responsible to ensure timely readings and communicating the cash levels on hand in ATM’s and Cash Kiosks to the LVL technicians.
Responsible to ensure employees are wearing the appropriate Company uniform, as applicable and are presenting an overall professional appearance in accordance with policies and procedures.
Ensure adherence to all Company policies, procedures and practices.