Lead Cashier - Plum Market
About The Position
The Front End Lead Cashier is responsible for managing front-end operations during their assigned shift, ensuring efficient retail Customer flow and excellent service at all checkout lanes. This role supervises cashiers, assistants, and baggers, delegating tasks to maintain productivity and service standards. The Front End Lead Cashier focuses on shift-level execution, ensuring lanes are properly staffed, wait times are minimized, and all retail Customer needs are met. This role works closely with the Front End Team Leader and Assistant Team Leader, reporting shift performance and any issues requiring follow-up. Who you are: You are retail Customer-focused, approachable, and thrive in a fast-paced environment. You are confident leading a team through direct, shift-based supervision. You are detail-oriented and quick to make decisions that improve service flow. You are a clear communicator who ensures tasks are understood and completed. You are reliable, solutions-focused, and motivated to support both your team and customers.
Requirements
- Prior retail, grocery, or hospitality experience; leadership experience preferred.
- Knowledge of cashiering, cash handling, and Customer Service best practices.
- Strong organizational and multitasking skills.
- Ability to motivate and direct Team Members during a busy shift.
- Flexibility to work evenings, weekends, and holidays.
- Physical ability to stand and walk for up to 4 hours without a break.
- Ability to bend and stoop to grasp objects, lift up to 50 lbs. unassisted, and push/pull carts weighing up to 100 lbs. unassisted.
Responsibilities
- Manage all front-end operations during assigned shifts.
- Delegate tasks to cashiers, assistants, and baggers to ensure productivity and service goals are met.
- Monitor checkout lanes to ensure proper staffing and minimal wait times.
- Assist with complex or escalated transactions and Customer concerns.
- Ensure all cash handling and register procedures are followed accurately.
- Maintain a clean, organized, and Customer-ready front-end environment.
- Communicate shift performance, staffing notes, and operational updates to the Front End Team Leader or Assistant Team Leader.
- Support training by modeling best practices and reinforcing service standards.
- Uphold Plum Market’s policies, procedures, and safety standards.
Benefits
- Flexible Scheduling – Full-time and part-time positions available with a variety of retail shifts to support work-life balance.
- Grow Your Passion – Learn about great food while advancing your skills and knowledge.
- Comprehensive Training – We invest in our Team Members with exceptional training programs.
- Competitive Holiday Pay – Earn time and a half for working on five federally recognized holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, and Thanksgiving.
- Career Growth Opportunities – As a growing company, we provide promotional pathways, so you can grow with us!
- Comprehensive Benefits Package – Medical, dental, and vision coverage for you and your family.
- 401(k) with Company Match – Available after just six months.
- Team Member Discounts – Enjoy 20% off grocery purchases and 50% off Team Member meals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
