Lead Cashier - AVAILABILITY REQUIRED 6:30AM to 11:30PM

Good Food Holdings Companies • Happy Valley, OR

15h • Onsite

About The Position

New Seasons Market began in 2000 as a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region’s farmers, ranchers, growers and makers. Today we are part of Good Food Holdings; a collection of regional specialty grocers committed to serving our communities with the highest quality of products and great service, where our goal remains the same: to build community through good food. Accordingly, we seek skilled team members who share the same commitments and who appreciate the fact that New Seasons Market celebrates diverse backgrounds and experiences. This role assists with the execution of department operations and work. It involves operating a cash register, processing and bagging customer orders, and performing carry-outs. The Lead Cashier is responsible for till reconciliation and bank deposits, provides exceptional customer service, and contributes to a positive and collaborative team environment.

Requirements

• Must complete and maintain any required alcohol selling, food and work safety trainings/certifications.
• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values.
• Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture.
• Responds to feedback in order to improve performance.
• Conserves company resources.
• Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies.
• Contributes to store cleanliness, maintains equipment.
• Informs store/department management of any problems.
• Observes all company rules and policies.
• Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
• Entry level to high level proficiency with MS Office.
• Working knowledge with POS, inventory or other retail specific software.

Nice To Haves

• Previous customer service, food service, retail or grocery experience.
• Knowledge of retail Front End Departments/Lead Cashier experience.
• Previous supervisory experience.

Responsibilities

• Guides the work of department staff, including prioritizing and assigning work, training staff, and ensuring quality standards are met and tasks are completed.
• Runs line chart ensuring that all department staff receive breaks and lunches.
• Adapts approach for different learning styles among staff.
• Supports daily department communication among staff, including updated produce codes, changes to processes, and any other information pertaining to department operations.
• Operates self-checkout or Point of Sale (POS) unit; cashiers, and bags customer purchases; performs carry-outs as needed.
• May be assigned to train new staff on registers and self-checkout.
• Troubleshoots transaction and equipment issues on registers and self-checkout.
• Partners with management to maintain excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Includes general upkeep and ongoing maintenance and troubleshooting of equipment.
• Ensures consistent service levels in department and calls for back-up as needed.
• Ensures department follows cash handling and register, POS or self-checkout operations.
• Processes returns per policy and assists cashiers with complex returns.
• Maintains adequate supply of cash.
• Sells change as needed throughout the day.
• Maintains FE bank per department guidelines.
• Prepares daily bank deposits and cash/coin order with accuracy.
• Performs tasks associated with period end, including safe audit and other money-handling tasks as assigned.
• Ensures department complies with alcohol sales regulations.
• Follows company procedures for processing invoices, transfers and credits.
• Assists with the maintenance of FE Resource Guide to ensure cashier accuracy.
• Maintains awareness of current ads, promotions, holidays and events.
• Performs other tasks and duties as assigned.

Benefits

• Access to our Employee Assistance Program (EAP).
• 30% staff shopping discount.
• Medical benefits (for full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days).
• Dental benefits (for full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days).
• Vision benefits (for full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days).
• Pre-tax spending accounts (for full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days).
• Life benefits (for full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days).
• Accidental death & dismemberment (AD&D) benefits (for full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days).
• Disability benefits (for full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days).
• 401(k) program (for full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years of age).
• Paid Time Off (PTO) accrual from the first day of employment.
• Paid holidays (depending on schedule and tenure).
• Supplemental leave pay (such as parental or bereavement).
• Store incentive program based on financial & operational goals.
• Paid time for volunteering at a 501(c)3 non-profit.
• Discounts on some forms of public transportation.
• Adoption assistance.
• Up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed