Lead Cashier - Pembroke Pines, FL

Jacobs Solutions • Pembroke Pines, FL

286d • $45,000 - $60,000 • Hybrid

About The Position

At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you'll make it simpler and more seamless for our municipal clients to operate safely and efficiently, empowering communities to focus on what matters most to them - people. Jacobs is seeking a Lead Cashier to join our collaborative team in Pembroke Pines, FL.

Requirements

• High School diploma, GED or equivalent.
• Minimum of three (3) years' experience leading teams and people.
• Must possess and maintain a valid Florida Driver License, Class 'E'.
• Must be able to utilize Microsoft Office Programs for administrative duties and correspondence.
• Experience with Tyler Munis software.
• Familiar with computer operations and data entry procedures as they pertain to operational needs.
• Must have normal color vision.
• Must be able to lift and maneuver objects up to twenty-five (25) pounds.
• Must possess excellent decision-making abilities, personal initiative and responsibility.

Nice To Haves

• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Adobe.
• Previous experience in customer service management, preferably in a utility or service industry.
• Proficiency in billing systems and software.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to lead and motivate a team.
• Detail-oriented with a focus on accuracy.
• Ability to work with diverse teams.

Responsibilities

• Supervise and direct cashiers: Oversee daily operations, ensuring smooth and efficient cash handling and all processes are followed daily.
• Train and mentor cashiers: Provide guidance and support to new and existing cashiers, ensuring they are proficient in their roles.
• Delegate tasks: Assign responsibilities to cashiers based on their skills and experience.
• Motivate and encourage: Foster a positive and productive work environment for the cashiers.
• Handle customer inquiries and complaints: Address customer concerns promptly and professionally, ensuring satisfaction.
• Resolve cash-related issues: Assist with any problems that arise during transactions, such as refunds, exchanges, or disputes.
• Maintain high standards of customer service: Ensure that all interactions are positive and efficient.
• Process sales transactions: Accurately and efficiently handle cash, credit card, and other forms of payment.
• Balance cash registers: Ensure that cash drawers are accurate and reconciled at the end of each shift.
• Prepare reports and provide cash flow information: Assist in preparing reports and providing cash flow data to management.
• Maintain adequate change denominations: Ensure that there are sufficient cash denominations available for transactions.
• Open and close cash registers: Perform opening and closing duties, including securing cash funds.
• Assist with scheduling and staffing: Help manage cashier schedules and staffing needs.
• Maintain a clean and organized work area: Ensure that the cash register area is tidy and well-maintained.
• Follow company policies and procedures: Adhere to all company guidelines and regulations.
• Mail Room/Couriers: Ensures mail is delivered to government departments or other offices or sites as required for document collection. Responsible for all mailing and printing of City Documents.

Benefits

• Medical, dental, vision, and basic life insurance.
• 401(k) plan.
• Ability to purchase company stock at a discount.
• Deferred compensation plan or the Executive Deferral Plan.
• Unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees.
• Seven paid holidays and one floating holiday.
• Caregiver leave.
• Merit increases, performance discretionary bonus, and stock for certain roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED