Lead Cashier II

kate spade new york•Edinburgh, IN

9d•$15 - $20•Onsite

About The Position

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Requirements

1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
A combination of education and experience will be considered Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
Ability to work in a fast-paced environment, Strong English language proficiency.
(for EU) Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Responsibilities

Greet customers warmly; act as an Insider Program ambassador.
Engage customers at Cashwrap and in line; assess needs and provide solutions.
Capture customer information accurately and securely.
Complete end-of-shift audits; process returns, repairs, and damaged items per policy.
Maintain SKU accuracy, Cashwrap organization, and cleanliness.
Suggest add-ons and promote gift cards.
Handle cash/media accurately and deliver purchases appropriately.
Assist with cashier training and report equipment issues.
Demonstrate integrity, ownership, and collaboration.
Stay composed under pressure; multitask and prioritize effectively.
Communicate clearly and confidently; influence customer decisions.
Adapt to customer needs and maintain awareness of surroundings.
Tech-savvy and eager to learn new systems.
Knowledgeable about products, store policies, and procedures.
Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.