Lead Cashier I

Tapestry•Grand Rapids, MI

1d•Onsite

About The Position

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Position: CashierCity, State: Coach was founded in 1941 as a family-run workshop, and today is a leading New York design house of modern luxury accessories and lifestyle collections. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our superior product quality, and our commitment to the customer experience. At Coach, we bring together strong, collaborative people in a culture of mutual respect, support, accountability, and passion for the brand and product. Our goal is to offer an inspirational and modern workplace that allows for exceptional talent to thrive. We are currently seeking Cashiers to work at our Tanger Outlets Grand Rapids store in Byron Center, MI. The successful individual will leverage their proficiency in Sales to...⦁ Deliver renowned and authentic service that creates a Modern Luxury customer experience⦁ Support and environment of teamwork, trust and collaboration with peers, customers and supervisors⦁ Capture customer information to maintain and build long term relationships with customers⦁ Maintain organization and cleanliness of cashwrap; maintain checkout operations in compliance with Coach policy⦁ Complete each transaction accurately by identifying sales associate productivity without disrupting the service environment⦁ Resolve customer concerns and meet customer needs in a timely manner through solution-oriented and forward thinking, involving a manager when necessary

Requirements

1-3 year of previous selling/cashier experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace
High school diploma or equivalent; college degree preferred
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor and meet moderate stockroom lifting and store climbing requirements
Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.

Nice To Haves

college degree preferred
1-3 year of previous selling/cashier experience in a luxury retail service environment preferred

Responsibilities

Deliver renowned and authentic service that creates a Modern Luxury customer experience
Support and environment of teamwork, trust and collaboration with peers, customers and supervisors
Capture customer information to maintain and build long term relationships with customers
Maintain organization and cleanliness of cashwrap; maintain checkout operations in compliance with Coach policy
Complete each transaction accurately by identifying sales associate productivity without disrupting the service environment
Resolve customer concerns and meet customer needs in a timely manner through solution-oriented and forward thinking, involving a manager when necessary