Lead Case Manager - Arcadia

YMCA of Greater Seattle • Auburn, WA

58d • $28 - $31 • Onsite

About The Position

The Lead Swing Case Manager provides on-site leadership and operational support for the Arcadia Shelter during swing hours, supporting the day-to-day functions of the shelter, including staff coordination, participant engagement, safety oversight, and documentation. Acting as a bridge between program management and direct service staff, this role ensures that the shelter environment remains safe, organized, and consistent with agency values and standards. This position is with the Y Social Impact Center, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center is to accelerate young people's ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people's ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y's programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems.

Requirements

• Bachelor's degree in psychology, social work, administration or related field or equivalent experience, Masters preferred. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
• Minimum three years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
• Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
• Strong youth engagement and relationship-building skills.
• Strong verbal and written communication skills, including skills in coaching and giving/receiving feedback.
• Strong organizational skills.
• Basic computer skills and working knowledge of Microsoft Office.
• Current state approved First Aid and CPR certification.
• Current approved HIV blood borne pathogens training.
• Within 30 days of employment or first available training.

Nice To Haves

• Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

Responsibilities

• Provide leadership and guidance to shelter staff during assigned swing shifts (Friday-Monday, 12:30 PM - 11:30 PM).
• Oversee daily shelter operations to ensure program goals, safety standards, and policies are consistently met.
• Serve as a point of escalation and decision-making support for staff regarding participant issues, crises, or operational concerns.
• Maintain clear and timely communication between day, swing, and night shifts, including written handoff and incident reports.
• Ensure proper documentation of participant interactions, services, and incidents within designated systems.
• Foster a trauma-informed, person-centered environment for both staff and participants.
• Collaborate with management to identify and resolve program challenges or areas for improvement.
• Support onboarding, coaching, and mentoring of shelter staff to ensure adherence to program expectations.
• Participate in regular leadership and staff meetings, contributing to the overall success and consistency of shelter operations.
• Other duties as assigned
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly accruing paid time off (PTO)
• Full-time employees qualify for a 50% discount, and part-time employees qualify for a 25% discount, on eligible Childcare Services.
• Some benefits only available to full-time staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Number of Employees: 1,001-5,000 employees