SSVF Lead Case Manager

The Transition House Inc.•Kissimmee, FL

About The Position

We are seeking an experienced, housing-focused professional to serve as Lead Case Manager within our Supportive Services for Veteran Families (SSVF) program. This is a working lead role responsible for providing day-to-day oversight of case management operations while maintaining strong compliance, documentation integrity, and performance accountability. You will help oversee and support a team of case managers serving veterans and their families experiencing homelessness or housing instability. This role ensures adherence to VA and SSVF regulations, strengthens HMIS quality, supports housing placement efforts, and reinforces a Housing First, trauma-informed service model. If you are a detail-oriented leader who understands veteran systems, housing stabilization, audit readiness, and team development — this position offers the opportunity to elevate both outcomes and staff performance. This position reports to the Program Manager and provides functional supervision to assigned Case Managers. This position strengthens the operational backbone of our SSVF program. Your leadership will directly impact compliance integrity, housing placement speed, financial stewardship of TFA funds, documentation quality, and veteran self-sufficiency outcomes. You will serve as both coach and quality control — ensuring our team delivers measurable, audit-ready, mission-aligned services that move veterans into stable housing quickly and sustainably.

Requirements

Bachelor’s Degree in Social Work, Human Services, Psychology, or related field (Master’s preferred)
3–5 years of progressively responsible case management experience
Experience serving individuals and families experiencing homelessness, including those with substance use or mental health disorders
Working knowledge of VA benefits systems and eligibility processes
Strong HMIS documentation proficiency
Valid driver’s license, dependable vehicle, and current auto insurance
Ability to maintain confidentiality and exercise sound judgment in crisis situations

Nice To Haves

Experience in SSVF or other VA-funded programs
Supervisory or team lead experience
Familiarity with Housing First and trauma-informed care models
Bilingual (Spanish/English)
Audit preparation or monitoring experience

Responsibilities

Oversee daily operations of the SSVF case management team
Provide coaching and workflow oversight to case managers
Contribute to performance evaluations in coordination with the Program Manager
Facilitate staff meetings and document meeting minutes
Model professional standards and reinforce accountability
Ensure adherence to SSVF regulations and VA guidelines
Maintain HMIS documentation accuracy and audit-ready files
Review client files for completeness, compliance, and quality assurance
Complete required Squares Account Manager training and Veteran eligibility determinations
Monitor HUD Self-Sufficiency Matrix updates
Submit and track Temporary Financial Assistance (TFA) requests with proper budget documentation
Coordinate assessment of client eligibility for VA benefits in collaboration with VA representatives
Track VA applications and ensure timely documentation submission
Monitor client progress toward housing stability, employment, and self-sufficiency goals
Support housing placement activities including landlord coordination, inspections, and housing counseling
Reinforce Housing First and trauma-informed care practices