Lead Case Manager - RHC - (5251)

PATH (People Assisting the Homeless) • CA

126d • $24 - $30

About The Position

As part of the Interim Housing team, the Lead Case Manager will assist clients in breaking the cycle of homelessness by supporting clients in various phases, from street to housing. The lead case manager is a seasoned social services professional who collaborates with the multidisciplinary team and the team/program supervisor to support the needs of the client. The lead case manager maintains a direct client caseload and takes on additional duties to support the operations of the program and the program manager. This may include serving as a point of contact for funders, providing support and training to case management staff, and overseeing specific administrative functions of the program.

Requirements

• One (1) year of experience in healthcare, case management, homeless services or working with vulnerable populations.
• Ability to obtain CPR/First Aid certification paid for by the Company.
• Ability to work flexible hours, which may include evenings or weekends.
• Employment Eligibility Verification.
• Perform all work in CA.
• Successful completion of background screening and drug test.
• Updated Tuberculosis Test.
• Have reliable transportation, a valid driver’s license, proof of insurance and ownership for personal vehicles used during work duties.

Nice To Haves

• Three (3) years of experience in healthcare, case management, homeless services or working with vulnerable populations.

Responsibilities

• Provide oversight of program contracts to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services.
• Ensure programs are in compliance with contracts and partnership agreements in collaboration with the Quality Assurance Department.
• Function as a contact representative for program matters under the supervision of the program manager.
• Provide administrative oversight of the team, which may include coverage for the program manager.
• Support with the completion of critical incident reports as required per PATH policies and/or the contract.
• Conduct intake and individualized needs assessment for all clients and collaborate to develop Individualized Service Plan (ISP) that addresses housing goals, maintaining/increasing income and other personal goals identified by the client.
• Provide referrals, linkages, information, and support to resources that help clients to achieve their ISP goals.
• Complete program specific assessments (e.g. VI-SPDAT).
• Evaluate strengths and challenges to addressing short term and long-term goals, conduct a 90-day review with the client after initial intake.
• Maintain documentation standards as required by the Program and PATH policies, including completing case file notes in a timely manner.
• Develop therapeutic and/or professional relationships with clients and systems/partners that enhance efforts to engage and retain individuals with their housing goals.
• Provide crisis intervention and risk assessment services focused on increasing safety and enhancing the clients’ ability to independently solve problems.
• Use motivational interviewing and trauma informed care in service delivery.
• Maintain current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients.

Benefits

• Medical, dental and vision coverage.
• Vacation and sick time.
• Paid holidays.
• Retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees