Lead Career Coach - WIOA AD/DW

CareerSource Tampa Bay•Tampa, FL

About The Position

The incumbent will be responsible for managing and providing guidance to current career coaches, training new career coaches, and adapting to new procedures and rules for various programs. This position is responsible for career\employment planning, job placement and the management of customers. This position provides vocational, educational, and job search counseling and services to individuals and delivers on-going, comprehensive case management of program participants to enable them to become employed. The position will focus on coordination and management within the designated program as well as other assigned Special Projects.

Requirements

Bachelors Arts/Science Degree in Human Services or related field from an accredited college or university
One (2) years related experience OR combination of experience in a counseling/social services/job placement related/rehabilitation setting in various jobs in private industry and studies in the Human Services field can be substituted for the degree or a combination of an Associate of Arts/Science degree and experience in the above fields
Florida Workforce Professional Certification Tier I required in the first year of employment.
Proficient in Microsoft suite (Outlook, Word etc.)
Valid Florida’s Driver’s License.
Ability to communicate effectively both orally and in writing.
Knowledge of principles and procedures for providing customer and personal services.
Knowledge of online job exchange systems and the use of keyword search engines and spidering technology.
Knowledge of Federal & State laws and regulations relating to public employment services, the Workforce Investment Act, and other One-Stop Career Center programs incorporated through Florida’s Workforce Innovation Act of 2000.
Knowledge of Microsoft office products – Word, Excel, PowerPoint, and Outlook.
Ability to maintain effective working relationships with others.
Ability to communicate effectively with people of all socioeconomic and situational backgrounds.
Ability to provide optimal customer service, to include acting as the customers’ advocate, assuming a customer-centered approach.
Knowledge of current standards for resumes and basic job requirements.
Knowledge of the various programs that the company provides.
Knowledge of community services including housing, food, and clothing.
Ability to determine the approach for completing tasks while following general guidelines.
Ability to work in an environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.
Ability to perform specific clerical or manual tasks including copying, maintaining files, or entering data.
Ability to work in a responsive environment where co-workers or citizens bring problems that the incumbent must solve.
Ability to determine individual benefit eligibility.

Nice To Haves

Bilingual in Spanish preferred.

Responsibilities

Assist in training and serve as a resource to Career Coaches.
Provide optimal customer service to internal and external customers, to include: acting as the customer’s advocate and assuming a concierge customer service centered approach.
Research and respond to customer complaints; elevate to next level supervisor as needed.
Participate in the employee performance review process and approve team timecards
Run and analyze program reports related to performance outcomes
Ability to work cooperatively with all staff as well as key personnel of agency partners in order to ensure effective communications/relations
Ability to follow procedures and make decisions in accordance with Federal and program guidelines and practices
Assist in the development of presentation materials and conduct presentations regarding program benefit to staff and community partners.
Proficient in the use of computers and computer programs (i.e., Excel, Word, databases, Internet, etc.)
Knowledge of assessment tools and techniques
Communicate effectively with people of all socioeconomic and situational backgrounds and employers
Identify participant needs and appropriate support services
Motivate program participants
Train all team members on programmatic processes and guidelines
Ability to organize and prioritize work to be performed
Ability to travel between offices
Oversee the work of the program team in providing specific services, completing specific projects, or assisting other units
Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs
Ability to perform professional-level work dealing with data, people, and technology that relates to administrative, technical, scientific, engineering, accounting, legal, or managerial skills
Ability to make decisions that govern the activities and behaviors of staff members
Ability to manage or administer grant funds
Additional duties as requested.