Lead Care Navigator, Remote US

Carewell

6d•Remote

About The Position

Carewell is a category-defining business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we extend our commitment beyond products to person-centered navigation, care coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians and community resources to support better outcomes. Our Patient Advocates are the heart of this work. About the Role This is a rare opportunity to be the first clinical hire at a growing care navigation program. You won't just build the program — you'll live it. In this dual role, you'll carry an active caseload of patients while working alongside leadership to design the infrastructure, workflows, and standards that will define how we deliver care at scale. As the program grows, so will you — with the potential to grow into a leadership role overseeing a multidisciplinary team of advocates, CHWs, and clinical staff. If you're energized by doing the work and building the system around it, this role was written for you.

Requirements

Clinically grounded — LVN preferred; RN considered for candidates with demonstrated leadership potential and genuine appetite for direct patient work
Care navigation experience — 2–5 years minimum in care navigation, case management, care coordination, or a closely related patient-facing role
SDOH fluency — comfortable navigating social determinants and connecting patients to resources across complex systems
Builder mentality — you see the gap, you fill it, and you document how you did it so others can follow
Nimble and adaptive — you thrive in ambiguity and treat a fast-changing environment as an opportunity, not a stressor
Tech-forward — comfortable with care management platforms, EHRs, and digital tools; quick to learn new systems
Resilient problem-solver — you don't wait for perfect conditions; you find a way
Low ego, high output — equally comfortable doing the unsexy work and presenting to stakeholders

Nice To Haves

Experience in a startup, pilot program, or ground-up initiative
Familiarity with value-based care or population health models
Bilingual (Spanish or other languages depending on your target population)
CHW (Community Health Worker) certification or cross-training
Experience with Motivational Interviewing or trauma-informed care frameworks

Responsibilities

Deliver hands-on care navigation services to a diverse patient population
Conduct SDOH screenings and connect patients to community resources, benefits, and support services
Serve as a consistent advocate for patients navigating complex health and social systems
Build trusted relationships with patients, families, and care teams
Identify gaps in care and escalate or intervene appropriately
Appropriately document all patient interactions in all relevant systems (not solely in a Electronic Health Record (EHR)
Log start time, stop time, and duration for each interaction to support accurate monthly minute aggregation
Partner directly with leadership to design and document care navigation workflows, SOPs, and standards of care
Help define program parameters, intake processes, and outcome metrics
Contribute to technology selection, implementation, and optimization
Develop training materials and onboarding frameworks in preparation for team growth
Provide real-time clinical insight to inform strategic decisions
For the right candidate, there is potential to transition into a lead/supervisory role overseeing advocates, CHWs, LVNs, and other staff
Contribute to hiring, mentoring, and performance of future team members
Serve as a culture carrier and clinical role model as the team scales