Lead Care Manager

Sacramento Children's Home • Sacramento, CA

1d

About The Position

The Lead Care Manager (LCM) supports children, youth, and families in various community settings in collaboration with the treatment team. The LCM's role is to coordinate all aspects of Enhanced Care Management (ECM) and any Community Support (CS). This position involves providing direct behavioral support services, developing individualized treatment plans, conducting observations and assessments of youth and families' needs, and completing necessary Medi-Cal/mental health notes in a timely manner. The LCM provides a variety of interventions including coaching, mentoring, skill building, and supportive feedback, and actively participates with the treatment team. Key responsibilities also include providing emergency and crisis responses, serving as a role model and advocate, monitoring linkages with service providers, ensuring client safety, assisting with transportation, and ensuring HIPAA compliance. Additionally, the role requires participation in training, maintaining positive working relationships, and adhering to agency policies and standards.

Requirements

• Completion of 60 semester units at an accredited college, including at least 9 semester units in Child Development, Sociology, Behavioral/Social/Psychology, Social Casework, Social Welfare, Counseling and Guidance, Child Psychology, or a closely related field in Behavioral Science.
• Lived experience in social services or mental health services.
• Ability to drive and transport children into a variety of community settings using a personal vehicle that is maintained in safe working order.
• Valid driver’s license.
• Minimum insurance coverage for personal vehicle.
• Must be at least 21 years old.
• Ability to read, write, speak, and understand English.
• Ability to establish and maintain appropriate boundaries with families.
• Ability to work flexibly, creatively, and comfortably with families of varied ethnic and socio-economic backgrounds.
• Knowledge of child abuse issues.
• Knowledge of child development and behavior.
• Knowledge of family dynamics.
• Knowledge of substance abuse issues.
• Knowledge of local cultures.
• Skill to communicate effectively in written and oral form.
• Skill to plan and organize multiple tasks at one time.
• Good organizational skills.
• Skill to maintain a professional, confidential work environment.
• Strong leadership and supervisory skills.
• Ability to manage multiple tasks at one time in an efficient manner.
• Excellent problem-solving skills.
• Knowledge of Microsoft Word.
• Ability to report to work on a regular and reliable basis.
• Strong communication skills to effectively interact with clients, their families, and a diverse team of professionals from different disciplines.
• Able to interact calmly and professionally with clients and families.
• Ability to serve a diverse client and family population with cultural awareness.
• Work with minimal direct supervision and able to manage time and prioritize workload.
• Possess a high level of integrity, honesty, and strong work ethic.
• Pass a post-offer, pre-employment background process that includes passing a drug test, including marijuana.

Nice To Haves

• Ability to speak, read, and write in Spanish.
• A Bachelor’s degree in a Social or Behavioral Science-related field.
• A minimum of 1 year of relevant experience working with challenging/high-risk youth and their families/caretakers.

Responsibilities

• Provide support services to children and families via methods consistent with the agency’s treatment philosophy and approach.
• Provide direct behavioral support services to youth and their families referred by Managed Care Plans or FCHN.
• Collaborate with the Clinical Support Supervisor to develop individualized treatment plans, interventions, and action plans to support a patient’s journey to find linkages, provide case management services, or build skills.
• Conduct observations and assessments of youth and families’ needs, concerns, and strengths to contribute to service planning and the development of individualized care.
• Complete the necessary Medi-Cal/mental health notes, written in a billable and timely manner.
• Provide a variety of interventions, including but is not limited to, coaching, mentoring, skill building, tutoring, and supportive feedback.
• Actively participate with co-workers, agency representatives, and other treatment team members as part of a collaborative team approach.
• Provide emergency and crisis responses.
• Serve as a role model and advocate for children and families involved in Wraparound.
• Monitor and ensure effective linkages with community and agency service providers.
• While a child is residing in the residential program, attend meetings regarding the child.
• Ensure the safety and well-being of clients at all times.
• Assist families in finding transportation to appointments and submit written documentation of such visitations and/or activities to CPS workers.
• Ensure compliance with HIPAA privacy practices.
• Perform other duties as assigned.
• Participate in training activities as directed.
• Establish and maintain positive and effective working relationships with internal staff and external resources.
• Adhere to the policies, systems, and standards of Sacramento Children’s Home and all applicable programs, agencies, and contracts.
• Participate in supervision, staff meetings, process reviews, and other assigned meetings.

Benefits

• Excellent benefits package including medical, dental, vision, life and accident insurance, short and long-term disability plans
• Retirement plan with company match
• Paid vacation
• Sick leave
• 11 paid holidays
• Tuition reimbursement
• Professional development and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees