Lead Care Manager

InclusiveCare: Healthcare For All • Marrero, LA

46d

About The Position

The Lead Care Manager is responsible for coordinating and overseeing the care of patients within a healthcare setting, ensuring that all care services are delivered effectively and in alignment with patient needs. This role involves managing a team of care managers and care coordinators, liaising with healthcare providers, and ensuring that care plans are created, implemented, and updated as needed.

Requirements

• Proven leadership experience, with the ability to supervise and mentor a team.
• Strong communication, organizational, and problem-solving skills.
• Knowledge of healthcare systems, insurance, and patient care protocols.
• Ability to handle sensitive patient information with confidentiality and professionalism.
• Strong interpersonal skills for managing and motivating a team.
• Strong understanding of healthcare regulations and compliance.
• Problem-solving and critical thinking abilities.
• Ability to handle sensitive and confidential information with discretion.
• Excellent communication skills, both written and verbal.
• Must be knowledgeable of current word processing and spreadsheet software, Microsoft Office, internet functions and knows how to use a computer.
• Registered Nurse (RN) with a current Louisiana State Board of Nursing license.
• All candidates will be required to submit to a criminal background check and screening as part of preemployment.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organizations
• Ability to define and solve practical problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Minimally, must be a Registered Nurse with 3+ years of experience in care coordination or healthcare management preferred.
• Previous roles as a care coordinator, case manager, or in similar positions.
• Experience with managing patient care plans, interacting with multidisciplinary teams, and handling complex cases.

Nice To Haves

• Certification in Care Coordination (e.g., CCM) is a plus.
• bilingual a plus.
• Masters prepared Registered Nurse (RN) preffered.

Responsibilities

• Care Coordination: Oversee and manage patient care plans, ensuring they are customized based on patient needs and preferences.
• Team Leadership: Lead and supervise a team of care managers and care coordinators by providing support, guidance, and mentorship.
• Collaboration with Providers: Work closely with physicians, nurses, and other healthcare professionals to ensure that care plans are aligned with medical recommendations.
• Patient Advocacy: Act as an advocate for patients, addressing any concerns or issues they may have and ensuring that they receive quality care.
• Assessment and Evaluation: Conduct patient assessments to determine care needs and make recommendations for necessary services or adjustments to care plans.
• Education and Support: Educate patients and their families about care plans, treatment options, and available resources.
• Documentation and Reporting: Maintain accurate records of patient care plans, updates, and progress. Ensure all documentation complies with healthcare regulations.
• Problem Solving: Address any challenges or barriers that patients or the care team may face and work towards finding solutions.
• Compliance and Quality Control: Ensure that care management processes comply with organizational policies, healthcare regulations, and standards of practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services