Lead Care Manager - High Desert

Heritage Health Network

7d • Hybrid

About The Position

As a Lead Care Manager at Heritage Health Network (HHN), you will play a pivotal role in providing comprehensive care coordination for members through our Enhanced Care Management (ECM) program. Working as part of a multidisciplinary team, you will ensure our members receive culturally responsive, person-centered care tailored to address their diverse health and social needs. This role combines remote work, in-office responsibilities, and field engagements, with work arrangements tailored to meet program and member needs.

Requirements

• Experience in care management, particularly in community-based settings, preferably with knowledge of Medi-Cal benefits and ECM requirements.
• Strong empathy, cultural competence, and commitment to providing individualized care.
• Ability to work effectively within a multidisciplinary team environment.
• Exceptional interpersonal and communication skills, with a focus on building trust and rapport with diverse populations.
• Understanding of healthcare systems, community resources, and regulations.
• Willingness to travel within High Desert Areas for home visits and community engagement.

Nice To Haves

• Bilingual Skills: Preferred to effectively communicate and serve our diverse member populations.

Responsibilities

• Serve as the primary liaison for members, managing their care plans and ensuring seamless communication across the care team.
• Collaborate with members, their families, and healthcare providers to create, implement, and regularly update personalized care plans.
• Work closely with other care managers, healthcare providers, and community resources to deliver integrated care and address social determinants of health.
• Provide education, guidance, and emotional support to members and their families to improve health outcomes and self-management skills.
• Identify gaps in care or services and collaborate with the ECM team to develop effective solutions.
• Maintain accurate, timely records of all interactions and services provided in compliance with HHN and ECM program requirements.
• Offer guidance and support to other care team members, fostering a collaborative and cohesive approach to care.

Benefits

• Health Insurance: Eligible for medical, dental, and vision insurance from the first of the month following or coinciding with your start date.
• Paid Time Off: Sick time, paid holidays, and vacation time to support work-life balance.
• Compensation and Incentives: Competitive salary with annual merit increases and quarterly bonus opportunities.
• Flexibility: Work-from-home options several days a week.
• Professional Growth: Opportunities for career advancement and continued professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed