Lead Camp Counselor

Propelled Brands Franchising, LLC • Westminster, CO

5d

About The Position

The Lead Camp Counselor is a frontline shift leader responsible for overseeing daily Camp operations, ensuring Camper safety, and guiding Camp Counselors in delivering structured, high-quality care.

Building upon the foundational responsibilities of a Camp Counselor, the Lead role adds operational oversight, team direction, and elevated accountability for health documentation, behavior management, and policy compliance. This position serves as a keyholder and acts as the Manager-on-Duty in the absence of senior leadership.

The Lead Camp Counselor plays a critical role in risk prevention, pet parent communication, and maintaining a safe, organized, and positive Camp environment aligned with our mission of “Making Happy Campers.”

The ideal candidate is a dependable and confident leader who has demonstrated strong performance as a Camp Counselor and is ready to take on greater responsibility.
You lead by example and are comfortable coaching peers in real time. You remain calm in high-energy or emergency situations and use sound judgment when addressing health or behavioral concerns. You are detail-oriented with documentation, proactive in communication, and committed to upholding operational standards without compromise.
You understand that safety, structure, and consistency are essential to a successful Camp environment.

Requirements

• Strong verbal communication and interpersonal skills.
• Ability to lead peers with professionalism and accountability.
• Sound judgment and ability to make decisions in safety-sensitive situations.
• Detail-oriented with strong follow-through and documentation accuracy.
• Flexible availability, including weekends and holidays.
• Must love dogs and be comfortable working hands-on in a dog daycare environment.
• Must be at least 18 years of age and authorized to work in the United States.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Detail-oriented with a commitment to brand consistency and high-quality execution.
• Proactive, resourceful, and solutions-oriented mindset.
• Ability to work collaboratively in a fast-paced, team-driven environment.
• Must love dogs and be comfortable working hands-on in a dog daycare environment.
• Must be at least 18 years of age and authorized to work in the United States.

Responsibilities

• Shift Leadership & Operational Oversight
• Serve as keyholder and ensure compliance with all opening, closing, and security procedures.
• Act as shift leader, providing direction and oversight to Camp Counselors.
• Ensure proper Camper-to-Counselor ratios are maintained at all times.
• Oversee Camper rotations, yard flow, and back-of-house operations to maintain safety and structure.
• Conduct shift-end walkthroughs to verify completion of required checklists and safety standards.
• Ensure all Campers are properly fed, medicated, and housed according to established protocols.
• Support with various FOH and BOH tasks, as stated in the Camp Counselor and FOH Camp Counselor job descriptions.
• Camper Health, Safety & Behavior Management
• Monitor Campers for signs of illness, injury, stress, or behavioral concerns.
• Ensure timely and accurate documentation of health and behavior incidents in required systems.
• Communicate directly with pet parents regarding health or behavioral matters when required.
• Escalate significant concerns to management immediately.
• Reinforce safe handling practices, structured play techniques, and yard etiquette standards.
• Team Guidance & Accountability
• Provide coaching, delegation, and real-time feedback to Camp Counselors.
• Reinforce company policies, procedures, and safety expectations.
• Identify and communicate performance concerns or policy violations to management.
• Maintain consistent shift communication with fellow Leads and management, including required log updates.
• Support training of new Camp Counselors and model best practices.
• Safety & Compliance Execution
• Ensure medications and feedings are administered accurately and documented properly.
• Verify cabins are secure, properly labeled, and organized.
• Maintain oversight of safe gate management procedures and Camper transitions.
• Uphold all Camp policies regarding yard supervision, safety equipment, and staff attentiveness.
• Support a clean, organized, and hazard-free environment.

Benefits

• Employer sponsored medical and dental plans
• Voluntary benefits such as vision, critical illness, accident, and pet insurance
• 100% Employer sponsored Short-Term Disability, Long-term Disability, and Basic Life Insurance
• Retirement Savings employer match up to 3% and 100% vested
• Generous paid time off policies
• Paid Parental Leave for mothers and fathers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed