Lead Call Center Scheduler, Day Shift, Cardiac Associates
About The Position
Adventist Cardiac Associates seeks to hire an experienced Lead Call Center Scheduler for our Cardiac Associated office in Germantown, MD who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As a Lead Call Center Scheduler you will: • Complete real-time monitoring of the call center • Answer calls and schedule patients when call volume is high • Serve as the subject matter expert of new hire onboarding and training, legacy employee coaching; Develop and maintain training materials • Assist Care Navigation with scheduling patients • Review and complete reports on scheduler productivity • Complete audits of call center interactions in Live Vox and patient documentation in ECW • Other duties as assigned
Requirements
- High School Diploma or GED required
- 2-3 years previous scheduling experience required
Nice To Haves
- 2 year degree/Associates preferred
- 4-5 years customer service experience preferred.
- 1-2 years senior scheduling experience preferred
Responsibilities
- Complete real-time monitoring of the call center
- Answer calls and schedule patients when call volume is high
- Serve as the subject matter expert of new hire onboarding and training, legacy employee coaching
- Develop and maintain training materials
- Assist Care Navigation with scheduling patients
- Review and complete reports on scheduler productivity
- Complete audits of call center interactions in Live Vox and patient documentation in ECW
- Other duties as assigned
Benefits
- Work life balance through nonrotating shifts
- Recognition and rewards for professional expertise
- Free Employee parking
- Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
- Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
- Paid Time Off
- Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
- Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
- Subsidized childcare at participating childcare centers
- Tuition Reimbursement
- Employee Assistance Program (EAP) support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
