Lead Cage Cashier

Ageless Spa At Tioga Downs Casino Resort • Nichols, NY

86d

About The Position

Take charge of the Cage Department as a Lead Cage Cashier, where you ll provide guidance and direction to fellow Cage Cashiers, ensuring smooth operations in the absence of the Cage Supervisor or Director.

Requirements

• High School diploma or (GED) required.
• Some college courses in Banking and Finance or related area preferred.
• Effective communication skills required.
• Must be extremely numbers-oriented and computer-literate.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Responsibilities

• Performs all functions in accordance with applicable Federal and State laws, gaming regulations and Tioga Downs Casino policies and procedures.
• Ensures security of Company assets, including cash, chips, and tokens, during scheduled shift.
• Assists Cage Cashiers and guests with all transactional needs, including but not limited to; check cashing, credit card cash advances, slot ticket redemptions, chip cash outs, lottery transactions and foreign & domestic currency exchanges within specified guidelines.
• Promotes and maintains the highest level of guest service to both internal and external guests as advocated by Be the Best training guidelines.
• Resolves guest complaints within scope of authority, and notifies supervisor and/or Security of any unusual events, circumstances, or alleged theft.
• Independently counts, records, and balances funds in Main Bank, Chip Bank, Sportsbook and Mutuels banks.
• Receives and verifies currency, coin, checks, and tickets to and from the coin vault, window, and Main Bank; prepares necessary paperwork to document transfers.
• Prepares and releases cash requirements to all venues throughout the facility.
• Receives and verifies drops through careful review of all paperwork and signatures.
• Prepares daily cash, checks and foreign currency for deposit.
• Maintains and is held accountable for all funds entrusted to him/her on an assigned shift.
• Ticket Redemption Kiosk (TRU) cash maintenance, and guest dispute resolution.
• Oversees completion of all reports or forms for accuracy and compliance with Title 31 Anti-Money Laundering reporting requirements.
• Verifies transactions between main bank cashiers and cage cashiers.
• Maintains a working knowledge of facilities, as well as special events on property, in order to advise customers of same, whenever possible.
• Presents a sociable and professional demeanor towards guests and employees at all times.
• Facilitates the flow of information, by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• All other duties as assigned.

Benefits

• Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
• Generous 401K plan - 100% Vested from the beginning!
• Medical, Dental, Vision and Life Insurance available for Full-Time Employees
• Paid Time Off, Sick Time and Holiday Pay
• Tuition Reimbursement *for eligible employees*
• Discounts available for Hotel, Restaurants, Spa Services, and more

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED