Lead Cabin Cleaning Agent

McGee Air Services • Portland, OR

8h • $27

About The Position

The Lead Cabin Cleaning Agent will direct the daily activities of the team, balance resources, and is responsible for supporting a team's ability to achieve mutually established goals. This role is responsible for providing support in turning an aircraft on-time, with a focus on safety and service. The Lead Cabin Cleaning Agent performs all Cabin Cleaning Agent duties while mentoring and setting an example for team members.

Requirements

• 6 months of experience in cabin cleaning for an airline.
• Demonstrated skills in proactive and honest communication, providing direction and allowing team members to execute tasks, setting clear expectations and holding others accountable.
• Self-motivated, with proven ability to lead and direct the work of others in a positive way.
• Ability to provide specific and constructive feedback as well as positive recognition.
• Ability to juggle multiple tasks in a fast-paced environment.
• Strong active listening skills.
• Must be able to work well in a team environment and understand team objectives.
• Strong problem solving and teamwork skills.
• Ability to perform basic mathematical functions (e.g., counting bags, verifying cargo weights).
• Flexibility to work varied shifts, weekends, and holidays.
• Ability to lift up to 75 pounds on a frequent basis.
• Ability to understand and interpret flight schedules and airline flight destination information.
• Ability to give and receive information in English.
• Ability to obtain and maintain an airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen, and fingerprinting required by specific work assignment.
• Valid driver's license with a good driving record.
• Knowledge of operation of industrial equipment, previous experience preferred.
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must be authorized to work in the U.S.
• Current team members must have an established record of attendance reliability and strong job performance
• No active discipline above written warning on file during the previous six (6) months
• Completion of lead training

Responsibilities

• Promote and maintain a culture of safety at all times.
• Meet and exceed operational targets while maintaining service, timeline, safety, and compliance requirements.
• Assume responsibility and accountability for the team and of team members while leading, directing, motivating, and approving the team's work.
• Perform station leadership duties such as assigning flights for the day, scheduling and managing agents on a week-to-week basis.
• Recognize and celebrate individual and team performance.
• Monitor team activities, ensuring that each team member follows proper operational and safety procedures and customer service standards, and verbally coach and recognize agents to reinforce and improve behaviors.
• Investigate operational, safety, and performance irregularities with focus on future prevention; Communicate findings and recommend improvements.
• Ensure safe equipment operation, excellent housekeeping, cleanliness, and organization in all work and operational areas.
• Provide a comprehensive briefing and handoff to the next shift to ensure a seamless operation and overall benefit to the team and station.
• Mentor station agents, both newly trained and experienced, in all station agent job functions.
• Maintain curiosity, seek better ways to do things for ongoing improvement.
• Other duties may include clerical functions, reports, and assisting with unexpected passenger needs or complaints.
• Must set an example for the team and embody the McGee values of Safety, Service, Integrity, Mutual Respect, Accountability, and Pride at all times and portray a positive image in this customer-facing role.
• Perform other duties as assigned to support McGee’s successful business operation.

Benefits

• Free stand-by travel privileges for you and eligible family members…explore the world on us!
• Exclusive travel discounts on hotels, car rentals, & cruises
• Comprehensive health benefits program, including medical, dental, & vision insurance
• 401(k) with company match
• Life insurance
• Quarterly bonus plan
• Holiday pay
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees