Lead Business Process Owner - Casualty Claims Litigations

USAA • San Antonio, TX

4d • Remote

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Lead Business Process Owner, you will lead planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process Actively develops and drives alignment of process to overall experience strategy and vision. This position will support our Claims Litigation processes, and the ideal candidate will have in depth knowledge of litigated casualty claims and have a demonstrated process improvement background. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
• Experience in implementing and sustaining change/improvements (change champion).
• Extensive hands on experience with Process Mapping and Modeling and creating and validating process documentation.
• Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices.
• Demonstrated experience with Lean, Business Process Management, or similar methodology.
• Demonstrated experience with utilizing various systems to collect and analyze data.

Nice To Haves

• 4+ years of Third-Party Auto Injury Claims Experience
• Leadership experience
• Deep understanding of Claims Litigation processes
• Experience in risk management and developing controls.
• Demonstrated knowledge of new and emerging industry technology solutions.
• Proven ability to use analytical tools and data to inform business decisions.
• Proven ability to manage a balanced portfolio of short-term tactical solutions and strategic initiatives.
• Excellent communication skills with the ability to present up to senior level executives.
• Process Designation or demonstrated experience in process optimization tools and methodologies.
• US military experience through military service or a military spouse/domestic partner

Responsibilities

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy. Ensures alignment with customer and appropriate roadmap(s).
• Applies and maintains expert knowledge of business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation.
• Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.
• Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise.
• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy.
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Provides mentorship and guidance support for team and applicable business partners.
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level