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The Lead Business Process Engineer at the City of Tucson's Information Technology Department is responsible for overseeing the design, implementation, and optimization of business processes across the organization. This role involves mentoring a team, aligning process improvements with strategic goals, and fostering a culture of continuous improvement using Lean methodologies to enhance customer service, productivity, and cost-efficiency. The position requires collaboration with various departments and stakeholders to ensure successful adoption of process changes and compliance with regulatory standards.