Lead Business Office Associate-In Training

CarMax•Winston-Salem, NC

1d•Onsite

About The Position

CarMax, the way your career should be! Pee r le a de r t o Busines s Offic e Associates , responsibl e fo r processi n g an d auditin g pa p er w o r k associate d w i t h sales, leading self and others through daily business requirements, c a s h management , and provi d ing e x ce p t ional c u stomer service.

Requirements

Work requires a bility to: Create and maintain a posi t ive w ork environment
Perform supervisory tasks (preferred experience: 3 years of customer facing work; 1 year of supervisory work)
Delegat e effectively
Follow up
Mak e decisio n s usin g inde p en d en t an d soun d judgment
Res o lve custo m er and associate issues
Read , interpre t an d transcrib e d a t a i n orde r t o maintai n accur a t e records
Understa n d n u meric filing s y stem
Us e w o r d processing , sprea d s h ee t an d othe r programs , dis p la y i n g interme d i at e P C skills
Multi-task in a h i gh energ y , fast-pace w ork environment, leading self and others through prioritization of changing daily business needs.
Lif t object s tha t w e ig h a s muc h a s 15-2 0 lbs
Spea k a n d list e n effectivel y i n d ealin g w i t h interna l an d e x terna l customer s i n perso n an d ove r th e phone
Com p let e Car M a x provide d trainin g o n th e fun c tiona l are a s o f t h e Busines s Office , allo w i n g fo r cross-trainin g a n d ful l cover a ge of Bu sines s Off i ce

Responsibilities

Mentor s Busin e s s Offic e Associate s, assist i n g the m w i t h develop m en t an d training
Assist s stor e personne l a n d al l stor e department s i n thei r dail y function s w hile adheri n g to Ca r M ax guidelines
Participate s i n t h e rotatio n o f th e “Manage r o n Dut y ” rol e – responsibl e fo r delegatin g a n d dir e ctin g th e busi ne s s offic e w o r k f lo w , ans w e rin g que s tion s relate d t o transactio n s , handlin g custome r issues/co n cer n s and follo w ing up on del e gated busine s s office w o rk tasks
Delegates and f ollo w s up on v a rious Bu s iness Office tasks
Provi d es cust o m er service by listening, ans w ering custome r q u estion s an d e xp l ai n i n g p aper w o r k process
Process e s pap e r w ork associat e d w ith retail automobile sales i n clu d in g printin g dail y reports , maintaini n g dea l jackets , conta c ting financ e com p a n ie s regar d i n g c o ntracts , obtainin g require d info r m atio n regardi n g registratio n a n d titling, and a u diting co m pleted paper w o rk
Process e s pap e r w ork associat e d w ith an appraisal l a ne purch a s e including title collec t ion c a lls and follow up, obtaining prop e r paper w o r k an d signature s fro m customer s an d sendin g appro p ria t e document a tio n t o Corpora t e fo r fundin g o f drafts
Manage s ca s h inclu d in g rec e i v ing an d countin g mon e y , distr i butin g funds , preparin g dep o sit s a n d handlin g o f th e saf e w i th consideratio n s t o security
Process e s pap e r w ork affiliated w ith the s t at e DMV . T h i s i n cl ud es submittin g p aper w o r k necessary to title and register a vehi c l e fo r a custome r afte r th e sale
Cle r ic a l respon s ib i lit i es in c lu d in g cop y ing, filing and ans w ering phones
M a y assist in hi r ing proce s s by attending j o b fairs an d performin g intervie w s i n partnershi p w i t h a manager