Lead Budtender

Phat Panda•Northampton, MA

21d

About The Position

Embr Dispensary is looking for a full-time Lead Budtender to join our team! Open availability including days, nights, weekends and holidays are required. Job Summary The Retail lead is responsible for day-to-day operations of the dispensary including leading a dynamic team, establishing strong relationships with cultivation and production representatives, inventory control, and customer service while staying compliant with State laws, rules, and regulations. Retail Lead will also be excellent communicators liaising with all levels of the organization to help implement, refine, and enforce State, Federal and CCC standard operating procedures that promote organization, team culture and productivity. Ideal candidates should have a passion for cannabis, be energetic, have a positive attitude and are willing to work hard. We are looking for a very people-oriented leader with proven retail sales experience and the motivation to take their career to the next level. Here at Apical, Inc. you’ll have the gratification of managing a fast-growing team. In this high-profile role you'll collaborate with all vertically integrated departments including compliance management and our leadership team. The pay for this role is $19/hour.

Requirements

Must have a minimum of 1+ years in cannabis industry
Ability to adhere to the highest customer service with staff and the public at all times.
Ability to communicate with management and staff in a professional manner at all times.
Ability to perceive and meet the needs of the staff without direction.
Ability to educate, train, coach and mentor associates to support their effectiveness and success in their role.
Ability to maintain high standards in a fast paced, constantly evolving environment.
Ability to communicate clearly and effectively in all situations.
Ability to implement processes that support retail sales and customer service practices in meeting stated revenue goals.
Proven ability to work in cross-functional teams to execute projects and strong interpersonal skills to lead a team.
Possess a high level of organization, patience, and flexibility.
Demonstrated passion to serve the cannabis community and local neighborhoods.
Strong interpersonal and organizational skills.
Strong computer and information technology skills.
Proficiency in G Suite, Microsoft Office Suite and excellent Excel skills and the ability to analyze and interpret sales data.
High School Diploma or a General Education Degree
Computer Experience preferred.
Minimum of 1 years of experience in retail sales management.
Must be authorized to live and work in the U.S.
Must be able to pass a criminal background check.
Must be at least 21 years old.
Stand for up to six (6) hours at a time
Walk frequently
Reach and twist/turn with hands and arms
Climb or balance and stoop, kneel, crouch or crawl
Frequently lift and/or move up to 20 pounds
Occasionally lift and/or move up to 50 pounds
Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus
Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
Analytical Ability: ability to maintain focus for extended periods of time,
Computer/Technical Ability: working knowledge of Word Processing software, Spreadsheet software and labeling machines.
Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations.
Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
Language Ability: ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals,
Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work
Reasoning Ability: ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

Experience managing cannabis retail sales highly desirable.
Experience working in the cannabis industry highly desirable.
Experience with METRC highly desirable.
Experience with Point-Of-Sale system Blaze highly desirable.
Experience working in retail, services or pharmaceutical experience highly desirable.
Action-oriented and solution driven with the ability to thrive in a fast-paced environment.
Experience working in retail and customer service experience highly desirable.
Bachelor’s Degree or equivalent in professional and life experience.
Ability to work independently and with others
Self-driven
Excellent time management skills.

Responsibilities

Responsible for ensuring that all Retail Leads are familiar with Opening & Closing procedures.
Ensure that RLs know how to properly bring products to the Sales Floor, keeping a focus on damage prevention
Ensure that RLs know how to properly put away Inventory so that it is ready for the morning team
Ensure that all RLs know to how open Cash Drawers to commence business
Ensure that all RLs are aware of auditing procedures and how to make sure that each Cash Drawer is in balance and ready for usage
Ensure that all RLs are comfortable with the revenue portion, Store Balancing, at end of shift. Each RL should be well versed in noticing payment discrepancies and how to rectify them so that cash matches what is shown on Blaze Closing Report
Ability to effectively and efficiently communicate with Team and management
Ability to foster good working relationships creating an amicable work environment
Must be able to coach and RLs and Budtenders to become more accurate with their positions and responsibilities
Must have attention to detail
Must be familiar with Word, Excel and reading/interpreting Blaze reports
Should be able to exhibit leadership skills and have the practical skills to utilize this in the workplace
Participate in refining and implementing best operational procedures, regulations, policies, and procedures.
Supervise, train and direct the dispensary retail sales team.
Educate the team according to company guidelines, conduct performance reviews, and establish performance improvement plans when necessary.
Inspire the team to deliver the best customer experience.
Ensure the safety and satisfaction of both customers and employees.
Maintain an in-depth industry wide knowledge of products and strains in Massachusetts.
Maintain in-depth knowledge of the current cannabis laws and regulations.
Educate yourself and the team on cannabis products and consumption methods.
Oversee and manage quality product inventory and conduct opening/closing inventory counts and audits.
Assist budtenders with counting cash and balancing tills at end of shift.
Manage financial records and cash handling procedures.
Ensure the dispensary remains compliant with security, inventory and local and state regulations including effectively leading state inspectors through the facility.
Maintain records for all necessary documents: delivery and inventory manifests, inventory counts, necessary employee and customer information, destruction reports, etc.
Actively engage and support the community by participating in community events hosted by the company.