Lead Budtender

The Fire Station•Negaunee, MI

2d•Onsite

About The Position

The Fire Station (TFS) operates as a series of Marijuana Establishments within the Upper Peninsula of Michigan. TFS holds valid state and municipal operating licenses and strives to exceed compliance standards at the highest level. Beginning in 2019 with less than ten employees, our business is now growing rapidly and welcomes new employees who are interested in a career in the cannabis industry. As a Marijuana Retail Establishment, our operations involve welcoming customers 21 + years of age into our establishment to view and purchase high quality marijuana products. A team of employees all work together to provide customers with top notch customer service and cannabis knowledge to aid them in their cannabis experience. The Lead Budtenders are the company’s interface with the public and oversee all budtender staff. Lead Budtenders ensure that customer flow is adequate on the sales floor and budtenders are performing their duties properly. They are in charge of monitoring direct sales transactions and any customer transaction issues. They offer advice and service to customers and provide direction on which products will suit their needs. Lead budtenders will focus on keeping products restocked throughout their shift as well as perform cash drops when managers are unable to do so.

Requirements

Excellent verbal and written communication skills
Excellent customer service skills
Excellent interpersonal and conflict resolution skills
Excellent organizational skills and attention to detail
Strong analytical, mathematical and problem solving skills
Strong leadership skills
Ability to prioritize tasks
Works well under pressure and deadlines, ability to multitask
Must have excellent cash handling abilities
Must have adequate cannabis product knowledge
Must have at least 1 year of experience with POS systems
High school education required
Must have at least 1 year of retail experience
Must be at least 21 years of age
Must have NO felony convictions
Satisfactory background check
Valid form of government issued photo identification
Must be able to lift 20 pounds

Nice To Haves

higher education preferred

Responsibilities

Responsible for overseeing budtenders, reception and security performance; overall flow of customers
Completes and approves of sales transactions, recommends products to customers
Monitors product quantities, labeling, and restocking activities
Responsible for assisting with facility compliance by enforcing proper rules and standards with inventory restocking and completing transactions
Ensure that products being sold to customers match the METRC and related tracking information associated with that product.
Frequently communicates with customers regarding their experiences; listen to feedback on products from customers, and detail the feedback provided to the general manager and buying manager
Count cash drawers at the beginning and end of the day, and then report to the GM or Lead budtender for end of day reconciling
Responsible for keeping the budroom display shelves and workspace clean and representable for customers
Occasionally asked to train new TFS staff on policies, procedures, and job shadowing