Lead Brand Specialist

Boar's Head Brand

14d

About The Position

The Lead Brand Specialist plays a key role in developing new customer relationships while maintaining service levels with an existing customer base and is responsible for customer deliveries, warehouse operations, and in-store activities for our retail and foodservice customers. The Lead will assist the General Manager and Warehouse supervisor with day-to-day operations, including team scheduling, routing, training, supply/equipment ordering, and fleet maintenance. We are looking for individuals with a passion for providing excellent customer service and building internal and external contacts. They should excel at working both independently and as members of a team.

Requirements

Ability to stand for a minimum of 4 hours
Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
Ability to lift or carry objects weighing up to 100 lbs; push or pull objects up to 1000 lbs.
Ability to work in a refrigerated/freezer environment
High school diploma or equivalent; including basic math and reasoning
Ability to speak and read English
1+ years of experience as Brand Associate or three years of experience in customer service, sales, warehouse, or similar role
Successful mastery of Brand Associate essential functions and requirements
Valid driver's license Class C or higher, and clean driving record
Basic computer skills

Responsibilities

Itemized check-in of delivered goods with a customer representative
Complete bi-weekly customer inventory
Create bi-weekly orders based on established inventory levels
Pull credits, create out of date memos, and issue customer credits
Complete merchandising resets and recommend opportunities for cross-merchandising
Complete one on one training with employees, including exceptional customer service, on the job safety procedures, safe driving practices, rotation procedures, and merchandising standards
Complete assigned Go-Spot-Check missions
Ability to communicate effectively with team members, colleagues, and supervisors across multiple means of comm, including phone, group messaging apps, email, and in-person
Understanding of route operations and logistics
Ability to attach reasonable expectancy of tasks to normal operations and problem-solving
Delivery of perishable goods to customers
Monitor truck maintenance schedule and necessary coordinate maintenance
Understanding of "Full service" and "Drop & Go service" – Boar's Head merchandising standards, FIFO rotation, the difference between "working showcase" and "showcase," rotation standards of key accounts
Proficient in understanding receiving processes/procedures for each customer as well as their effect on the back of house
Complete additional activities or special projects as assigned
Equipment and supply inventory management
Proficient in DOT logging procedures
Ability to meet daily and monthly deadlines consistently
Efficient time management and the ability to multitask