Lead Board Inspector

State of Maryland•Baltimore City, MD

4d•Onsite

About The Position

Introduction The Maryland Department of Labor is currently accepting applications from qualified candidates for an Licensing and Regulation Investigator II position within the Division of Occupational and Professional Licensing. As a member of the Occupational and Professional Licensing Team, you can build a fulfilling career while enjoying a comprehensive benefits package, including medical and dental coverage, paid time off (vacation and sick leave), participation in the State pension plan, supplemental retirement options, and membership in the Maryland State Employees Credit Union. Resumes are accepted as additional information, however the application will be rejected unless it is not completed. GRADE ASTD11 LOCATION OF POSITION 100 S. Charles Street, Baltimore, Maryland 21201 Main Purpose of Job The main purpose of this position is to access general compliance, research, mediate, and resolve complaints filed with the Board of Barbers and the Board of Cosmetologists; to initiate and support administrative and/or criminal proceedings; to educate and provide detailed information to licensees and consumers regarding the established laws and regulations of both Boards. POSITION DUTIES Duties of this position include but are not limited to: Assesses compliance and investigates complaints using interviewing and observational skills. Maintains knowledge of the licensing agency regulations. Discusses and determines appropriate action to resolve violations and compliance issues . Inspects barbershops and salons to assess compliance, verifies operational permits, investigates consumer complaints, and conducts various required inspections within the state of Maryland. Consults with administrative staff and regulatory code agencies to determine violations. Generates detailed, factual and well written reports based on inspection findings and occasionally presents findings to the respective Board or at hearings. Provides training, coaching, and mentoring to inspectors, ensuring uniform application of Board regulations and procedures. Answers shop-related telephone and email inquiries providing accurate and timely information, assists walk-in customers and provides general and appropriate information for consumers to address their needs and concerns. Assists with processing new shop applications and assists with processing complaints providing backup support when needed. Reviews and verifies inspector expense vouchers, including mileage and supporting details, before final approval. Ensures accuracy and compliance with Department policies before submission for final sign-off.

Requirements

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: One year of experience conducting investigations of alleged non-compliance with state laws and regulations, which govern the licensing and practices of business occupations and professions.
Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience.
Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
Upon appointment, employees in this classification possessing a business occupational and professional license or participating in any outside activity which may be deemed a conflict of interest by the Secretary of the Department of Labor will be required to put the license and/or outside activity in an “Inactive” status.

Nice To Haves

Experience with understanding Maryland cosmetology and barber laws, regulations, and licensing requirements
Experience with fluency in speaking Spanish, Vietnamese or Korean
Knowledge of health, safety, and sanitation standards specific to salons, barbershops, and other licensed establishments
Experience conducting inspections to access compliance using COMAR or with a state or federal regulatory agency
Experience providing training to staff on regulatory agency inspection standards and protocols

Responsibilities

Assesses compliance and investigates complaints using interviewing and observational skills.
Maintains knowledge of the licensing agency regulations.
Discusses and determines appropriate action to resolve violations and compliance issues
Inspects barbershops and salons to assess compliance, verifies operational permits, investigates consumer complaints, and conducts various required inspections within the state of Maryland.
Consults with administrative staff and regulatory code agencies to determine violations.
Generates detailed, factual and well written reports based on inspection findings and occasionally presents findings to the respective Board or at hearings.
Provides training, coaching, and mentoring to inspectors, ensuring uniform application of Board regulations and procedures.
Answers shop-related telephone and email inquiries providing accurate and timely information, assists walk-in customers and provides general and appropriate information for consumers to address their needs and concerns.
Assists with processing new shop applications and assists with processing complaints providing backup support when needed.
Reviews and verifies inspector expense vouchers, including mileage and supporting details, before final approval.
Ensures accuracy and compliance with Department policies before submission for final sign-off.