Lead Behavioral Health Technician - Swing Shift

Volunteers Of America, Utah • Salt Lake City, UT

9d • $19

About The Position

The Behavioral Health Technician increases rapport with clients through trauma-informed practices to create a safe, welcoming environment that will offer stabilization, encourage self-sufficiency, independence, and offer basic services and support to move toward a healthier lifestyle.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• A degree in the field of social services and three years of experience in the social services field or an equivalent combination of education and experience.
• Excellent verbal and written communication skills; attention to detail.
• Considers alternatives and consequences before making independent decisions.
• Remains calm and respond appropriately in crises.
• Ability to maintain confidentiality of information.
• Flexibility to respond to changes.
• Organize, prioritize, and independently complete multiple tasks.
• Computer literate with familiarity of Microsoft Office
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• Become CPR and First Aid Certified.
• If driving is a part of the job, must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.
• Ability to lift and carry 25 lbs.
• Ability to walk up and down stairs.
• Ability to move around the facility, interacting with clients for extended periods.
• Work is generally performed in an office environment.
• May entail using a computer for extended periods of time.

Nice To Haves

• One year of supervisory experience desired or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

Responsibilities

• Staff management
• Participate in hiring, performance evaluations and disciplinary processes of Behavioral Health Technicians.
• Support and implement trauma informed practices and procedures and Motivational Interviewing skills and principles.
• Provide on-going training and feedback for staff.
• Support staff development by facilitating training on a variety of topics that could enhance the work staff do with clients as well as training and support for trauma informed practices, secondary trauma for service providers, self- care etc.
• Assist the staff manager in conducting regular staff meetings and training to promote consistent delivery of services and to provide pertinent training.
• Maintain weekend staff schedule, meet with staff monthly to provide support and feedback for on-going development and thoroughly document meetings.
• Support the volunteer coordinator and help manage volunteer activities that include front desk staff and clients.
• Monitor and ensure required staff coverage for program efficiency, licensure compliance, client, staff and facility safety.
• Licensing, agency, and contract compliance
• Utilize appropriate licensing, agency, and contract requirements to guide daily program operations and program development.
• Assist the Program Manager and Staff Supervisor in all aspects of program operation.
• Participate in annual licensing process.
• Community Coordination
• Maintain positive relationships with community entities, client family members, agency donors and emergency response services.
• Facility and resource management
• Ensure that weekend Behavioral Health Technicians participate in necessary organization and cleaning of the facility, furnishings, storage, and vehicles.
• Record keeping
• Train staff to properly document client activities, as well as provide oversight on client files and related paperwork in accordance with licensing and contract requirements.
• Ensure that all paperwork related to program activities is properly completed, managed confidentially, and stored in appropriate locations.
• Conduct and/or monitor documentation audits to ensure compliance with specific program requirements and to identify staff training needs.
• Client Services
• Learn, utilize, and endorse Trauma Informed practices.
• Manage difficult client behaviors by encouraging adherence to expectations for service.
• Ensure a safe environment for staff and clients.
• Facilitate groups as assigned.
• Maintain appropriate, professional boundaries with clients, volunteers, and co-workers.
• Participate in Management On-Call Schedule
• Attend work on a regular and predictable basis.
• Proactively expand and integrate knowledge of community resources.
• Act and make decisions within the position’s scope of responsibility.
• Participate in various meetings and training as needed.
• Learn, utilize, and endorse and Trauma Informed practices.
• Maintain familiarity with issues and trends in the alcohol/drug treatment field.
• Identify outside training opportunities for all staff.
• Obtain and maintain CPR and First Aid Certification
• Clear understanding of and adherence to Federal Confidentiality and HIPAA laws
• Perform other functions as necessary or assigned.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account.
• 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service. Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees