Lead Behavioral Care Manager

Lyra Health

114d • $62,000 - $70,000

About The Position

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. We are looking for a compassionate, organized, and results-driven Lead Behavioral Care Manager (BCM) to join our growing clinical leadership team. This role is a critical part of our mission to deliver high-quality, accessible behavioral health care to children, adolescents, and their families. As a BCM Team Lead, you will directly oversee a team of Behavioral Care Managers responsible for supporting members through their care journey. You’ll play a key role in building and refining the infrastructure that supports this team — ensuring that our model is not only effective but scalable and sustainable as we grow. This role is ideal for a clinical leader who thrives at the intersection of care delivery and operations — someone who can guide a team with empathy, develop clear performance metrics, identify process improvements, and partner cross-functionally to elevate the quality and consistency of care. You will also maintain a limited caseload to remain grounded in the member experience and continuously assess the effectiveness of the care delivery model. The Lead BCM is instrumental in ensuring exceptional member outcomes, provider satisfaction, and operational excellence. You will work closely with leadership and across clinical disciplines to ensure we are delivering compassionate, coordinated care that aligns with our company’s mission and standards.

Requirements

• Bachelor's in a social work or psychology-related field (unlicensed)
• 3+ years of professional experience working in behavioral health or Health Systems
• Leadership experience (professional and volunteer)
• Experience training or facilitating practitioner groups
• Experience working in a Collaborative Care Model preferred
• Master's Degree in Social Work or related field (unlicensed) preferred
• Ability to work autonomously as well as with a team
• Tech-savvy and experienced in care management
• Ability to work collaboratively with a growth mindset
• Strong organizational skills and excited about a dynamic work environment
• Warm and engaging interaction style
• Passionate about helping kids and teens achieve goals
• Love to help others and desire to make a difference
• Possess sensitivity, emotional intelligence, and empathy
• Strong communication skills, including active listening in a virtual setting
• Comfortable with ambiguity while encompassing flexibility and adaptability within a fast-paced start-up environment

Responsibilities

• Directly manage and lead Behavioral Care Managers
• Develop processes and infrastructure for the BCM team, with an aim to improve member satisfaction and provider satisfaction and scale effectively and efficiently.
• Monitor team KPIs and a clear framework to measure success and accountability.
• Manage caseload and conduct evaluations on a weekly basis, enabling understanding of where the process needs improvement.
• Participate in training on our proprietary curriculum and collaborative care model.
• Practice evidence-based techniques to motivate, guide, and help our clients meet their goals successfully.
• Lead 1:1 meetings with direct reports.
• Partner closely with others in our clinical team, including psychiatric providers, therapists, nurses, and behavioral care managers.
• Other duties as assigned.

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K retirement benefits
• Monthly tech allowance
• Well-being perks and activities, surprise swag, regular community celebration

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees