Starbucks Lead Barista | Part-Time | Pasadena Convention Center & Auditorium

Oak View Group•Pasadena, CA

11d•$23 - $26

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Overview The Lead Barista is responsible for leading and managing a team of baristas, ensuring excellent customer service, and upholding Starbucks standards during their shifts. Ensures Starbucks Branded concepts/OVG operational policies and procedures, including POS, safety and security to ensure the safety of all employees during each shift. Represents OVG as the Customer Service Agent providing quality, skilled guest service while ensuring the prompt and immediate check out of our guest. Ezpedites the efficiency and flow thru of guest check out. Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Adheres to the monitoring of product pricing, signage and placement and the use of product shelf tags and accompanying UPC codes. Notifies lead/supervisor/managers regarding guest's complaints and concerns.

Requirements

Must have one year of barista experience.
Must have a High School Diploma/GED
Must have sufficient math ability to accurately add, subtract, divide, multiply and perform other basic business math calculations and pass basic math skills test.
Must have a pleasant personality and adhere to the Uniform Standards policy.
Must speak, be able to read and understand English well enough to converse with customers, supervisors and employee.
Understand written and oral direction and communication effectively with others.
Must be able to work in a fast-paced, high-volume environment.
Ability to work closely with others.
Must abe able to work various shifts and hours to include holidays and weekends.
This position requires the ability to operate a Micros POS system
Food Handler's Certification required.

Responsibilities

Providing quality customer service and demonstrate knowledge of coffee and tea product.
Assist in managing and supervising associates, ensuring smooth operation with the coffee department.
Providing technical guidance and training to new team members.
Keeps food and beverage shelves stocked with current product, including review of FI/FO.
Accurately processes POS transactions, inputting product costs, processes debit and credit cards, traveler's checks, coupons and gift certificates.
Crafting quality beverages and maintaining a clean and comfortable environment for customers.
Assist the department supervisor/manager with overall direction and coordination of the coffee shop.