Lead Barista/Pantry - Dollywood's DreamMore Resort & Spa - Full Time Year Round

All Career•Pigeon Forge, TN

4h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Lead Barista/Pantry for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Lead Barista/Pantry will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The ideal candidate will provide an excellent experience to our Guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. They will uphold the HFE standards of Guest interaction and follow the “Lead with Love Principles” Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Requires thorough knowledge of a specialized or technical field
This position requires a minimum formal education of a high school diploma and a minimum of one-year job-related experience
Must be able to obtain Serv/Safe Certification
Must be at least 18 years old
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Sets the example for being in proper uniform at all times
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working outdoors
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Able to sit, stand and walk; climb and descend indoor and outdoor stairs
Able to move, bend, stoop, kneel, reach, twist
Able to lift up to 50 lbs

Responsibilities

Checks with Manager for daily forecast training standard objectives
Stocks and presents food/beverage items to standard
Inspects dining room for cleanliness, proper supply levels and proper staffing
Orders/requisitions food and supplies through Purchasing Supervisor
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Makes specialty beverages to standard
Uses POS accurately.
Handles cash and card transactions as directed
Participates in upsell strategies as directed by management.
Participates in daily line ups
Practices service standards and current training throughout service
Assumes duties of Supervisor in absence or as directed
Management reserves the right to change and/or add to these duties at any time