Lead Banquet Houseperson- InterContinental Boston

IHG • Boston, MA

2d • $32

About The Position

In addition to performing the duties of a Banquet Houseperson this position has overall responsibility of prioritizing the day's work for the banquet housemen team and overseeing accuracy of set-up according to the Banquet event order in accordance to hotel standards, while effectively apply critical thinking skills without management supervision when needed.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Apply critical thinking skills when needed
• Basic math is used frequently to ensure the proper set up of tables, settings, chairs, etc.
• May be required to work nights, weekends, and/or holidays.
• Handling, carrying or lifting items weighing up to 100 pounds (tables, chairs, trays, equipment, etc.)
• Moving about the function areas
• Bending, stooping, kneeling, pushing
• High school or equivalent education required.
• Prior experience as Banquet Houseperson required.

Nice To Haves

• Prior hospitality supervisory experience preferred.

Responsibilities

• Set-up and/or break-down tables, chairs, audio visual equipment and platforms/stages and other equipment as specified by group requirements. Set-up table linens, skirting and table top items (water pitchers, glasses, supplies, etc.)
• Clean, store, and secure in an organized manner all tables, chairs, and audio visual equipment, platforms/stages and other equipment used for banquet functions.
• Maintain cleanliness of banquet rooms, banquet hallways, and storage and service areas.
• Inspect cleanliness and working condition of all equipment to be set up in function area. Report all damages and maintenance issues to on duty management.
• Refresh room during breaks (replenish supplies, water pitchers, etc.)
• Retrieve clean linen and skirting and stock in storage areas.
• Pick-up and deliver all boxes and materials (easels, blackboards, etc.) for function.
• Check setups for accuracy
• Ensure timeliness of room setup
• Prepare for flips/turns, act as a team leader during refreshes, flips and turns
• Monitor supplies of key inventory such as linen and meeting materials, report shortages to manager on duty
• Prioritize the day's work for the housemen team in accordance with business demands, delegate tasks to team members when necessary to ensure tasks are completed efficiently
• Liaise between management and housemen team to adjust for changes when made by the client
• Apply critical thinking skills to adjust room setups, or make suggestions which improve client satisfaction
• Analyze diagrams and compare with BEO setup requirements to check for discrepancies and plan ahead for the next set and next shift
• Check to ensure all equipment, linen and supplies are stored in their proper locations at the end of each shift
• Pass along necessary information for the shift change to management
• Act as main point of contact for management radio calls, delegate tasks as needed
• Work without management supervision when needed
• Additional point of contact for clients and AV leaders when questions or concerns regarding setup arise
• Perform other duties as assigned

Benefits

• The Union offers medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Paid time off and wellness
• Complimentary employee meals
• Global IHG hotel discounts and access to exclusive perks
• A culture rooted in respect, creativity, and professional growth
• Most importantly, we offer the room to be yourself. At IHG, we value authenticity, celebrate diversity, and encourage you to bring your full self to every shift.
• IHG is an Equal Opportunity Employer. We are committed to fostering a workplace that reflects the diversity of the world around us and where everyone has a voice. All qualified applicants will receive consideration for employment without regard to race, gender, religion, national origin, sexual orientation, disability, or protected veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED