Lead Banquet Captain (Full-Time)

Civana Wellness Resort & Spa•Carefree, AZ

12h

About The Position

The Lead Banquet Captain provides hands-on leadership for all banquet and event operations, ensuring seamless execution, strong team performance, and consistently exceptional guest and client experiences. This role serves as the on-site operational lead for events and a key liaison between Banquets, Events, and Culinary teams. This is a full-time role with a flexible schedule that includes AM and PM shifts, weekends, and holidays, based on business needs and event volume.

Requirements

Minimum 2 years of supervisory or leadership experience
2+ year banquet or hospitality experience preferred
Strong leadership, organization, and communication skills
Ability to multitask, problem-solve, and lead calmly in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Teams); Opera and Delphi experience preferred
Professional, guest-focused demeanor with the ability to motivate diverse teams
Ability to lift and carry 50+ pounds
Extended periods of standing and walking required

Responsibilities

Lead and execute all banquet event setups and service in accordance with Banquet Event Orders (BEOs) and CIVANA brand standards
Attend and actively participate in BEO planning meetings; ensure clear communication and readiness for execution
Schedule and execute monthly banquet meetings to align teams on standards, training, communication, and upcoming events
Create and manage banquet staff schedules, ensuring appropriate coverage for all events
Direct, supervise, and train banquet setup and service staff, fostering accountability and teamwork
Serve as the on-site operational lead for events, ensuring timelines, service flow, and guest satisfaction
Work closely with the Events and Culinary teams to ensure accurate food counts, dietary accommodations, and exceptional service delivery
Ensure all guests with dietary allergies or restrictions are served correctly
Proactively engage with clients and guests to ensure a positive and polished event experience
Ensure client sign-off on daily BEO checks and accurate posting of charges
Support LMA accountability and banquet department standards
Maintain inventory of banquet equipment and communicate needs to leadership
Monthly inventory of Banquet Beverage
Participate hands-on in room setup, service, and breakdown as needed
Uphold all safety, security, and emergency procedures
Model professionalism by reporting on time, in uniform, and adhering to company policies